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Cannot open computer. Menu appears go to exit menu , hit menu

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to exit nothing...
Cannot open computer. Menu appears go to exit menu , hit menu to exit nothing
Submitted: 1 year ago.Category: Computer
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Answered in 3 minutes by:
4/21/2016
Tech Support Specialist: Dan, Computer Support Specialist replied 1 year ago
Dan
Dan, Computer Support Specialist
Category: Computer
Satisfied Customers: 2,095
Experience: 25 Years working with computer troubleshooting and networking. Comp TIA A-Plus Certified.
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Hello and thank you for your question. I look forward to assisting you today. Just so I am clear on the problem, you cannot access Windows at all correct?
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Customer reply replied 1 year ago
No it's monitor, can't get anything to appear on monitor
Customer reply replied 1 year ago
Are you there?
Tech Support Specialist: Dan, Computer Support Specialist replied 1 year ago
Sorry for the delay.
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Tech Support Specialist: Dan, Computer Support Specialist replied 1 year ago
So it is just your monitor that is blank?
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Customer reply replied 1 year ago
Yes except for blinking dash upper left corner
Tech Support Specialist: Dan, Computer Support Specialist replied 1 year ago
What make and model of computer please?
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Customer reply replied 1 year ago
Compared presario CQ5700Y pC
Tech Support Specialist: Dan, Computer Support Specialist replied 1 year ago
Do you see any messages or hear any beeps when the computer starts?
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Customer reply replied 1 year ago
Nope
Tech Support Specialist: Dan, Computer Support Specialist replied 1 year ago
Do you have any USB drives plugged in or a disc in the DVD drive when booting up?
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Customer reply replied 1 year ago
No
Tech Support Specialist: Dan, Computer Support Specialist replied 1 year ago
How old is it?
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Customer reply replied 1 year ago
Around 8 yrs or so
Tech Support Specialist: Dan, Computer Support Specialist replied 1 year ago
Let's see if it will start in safe mode. Power it down then restart it. As it is coming back up, tap the F8 key about once per second. If that works, you should see a menu. Let me know.
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Customer reply replied 1 year ago
Power button on monitor lites up when u press menu button main menu comes up but screen always blacked out after that
Tech Support Specialist: Dan, Computer Support Specialist replied 1 year ago
Power the PC down not the monitor.
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Customer reply replied 1 year ago
Tried that already but will do again
Tech Support Specialist: Dan, Computer Support Specialist replied 1 year ago
I want to see if we can access safe mode?
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Customer reply replied 1 year ago
When I hit menu button it said no input signal
Tech Support Specialist: Dan, Computer Support Specialist replied 1 year ago
Just power off the computer for now please.
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Customer reply replied 1 year ago
I did
Tech Support Specialist: Dan, Computer Support Specialist replied 1 year ago
Is it restarting?
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Customer reply replied 1 year ago
Yes
Tech Support Specialist: Dan, Computer Support Specialist replied 1 year ago
Any luck with safe mode?
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Customer reply replied 1 year ago
What is safe mode
Tech Support Specialist: Dan, Computer Support Specialist replied 1 year ago
As I instructed above, as the computer is restarting, you need to start tapping the F8 key to see if you can access safe mode. If you can, we may be able to resolve the issue?
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Customer reply replied 1 year ago
The monitor is black do how would I see anythin
Customer reply replied 1 year ago
I did tap F8 and nothing happened
Tech Support Specialist: Dan, Computer Support Specialist replied 1 year ago
Okay then all you see is the blinking cursor?
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Customer reply replied 1 year ago
Yep
Tech Support Specialist: Dan, Computer Support Specialist replied 1 year ago
This is beginning to sound like your hard drive has failed. When you restart, can you hear or feel the drive spin up?
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Customer reply replied 1 year ago
Yes I can
Tech Support Specialist: Dan, Computer Support Specialist replied 1 year ago
Is there any activity from the hard drive light on the front?
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Customer reply replied 1 year ago
Yes the blue light is on
Tech Support Specialist: Dan, Computer Support Specialist replied 1 year ago
Did you receive any Windows or restore CD's when you purchased the computer?
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Customer reply replied 1 year ago
Not sure
Tech Support Specialist: Dan, Computer Support Specialist replied 1 year ago
Okay, one last time, restart the computer only this time tap the F11 key to see if a menu screen opens.
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Tech Support Specialist: Dan, Computer Support Specialist replied 1 year ago
Any luck?
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Tech Support Specialist: Dan, Computer Support Specialist replied 1 year ago
I will be off line for a few minutes, but will respond back as soon as I return.
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Tech Support Specialist: Dan, Computer Support Specialist replied 1 year ago
Just checking to see if you were you able to access the repair/restore menu?
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