How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

My husband has spent over three and half hours with your tech

Customer Question

My husband has spent over three and half hours with your tech support for $69.00
We are still not unable to use the Lenovo. The error 1962 continuously comes up.
Can you help us
Submitted: 1 year ago.
Category: Computer
Expert:  Dan replied 1 year ago.
Hello and thank you for your question, I look forward to assisting you today. Can you tell me a little more about what was happening with the computer before the error appeared please?
Customer: replied 1 year ago.
Start up and program selection response time was 12 to 15 min. because of slow response time you would be unable to get into the computer.
Customer: replied 1 year ago.
Dan just cancel request we are back on with another analyst.
Expert:  Dan replied 1 year ago.
Okay, good luck!
Expert:  Jason Jones replied 1 year ago.
Hello,I will be the person helping you today. I can see that you may need a little bit of extra help. If you still need help, may I start a secure remote assistance session on your computer and help you resolve the problem? Once the remote session begins, we will be able to communicate via a chat window on your computer.Thank you,Jason