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Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have TurboTax Deluxe, 014 version. I closed the checking

Customer Question

I have TurboTax Deluxe, 014 version. I closed the checking account on 4/1/2016 and opened a second account with a different name and entered my initial deposit.
Now I cannot find the account I have been using for the last two years! Only the account I opened on 4/1/2016 comes up! How can I get my original back as well? This is a disaster for me - there's years worth of data I need to access. When it asked if I wanted a second account, I assumed I could choose one or the other when I opened Quicken.
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.
Hi,I'm sorry about the issue. Are you having issue with TurboTax program or Quicken program?Do you have windows xp, vista, or 7, or 8, 10?Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?Please reply at the box below. Thank you,
Expert:  Viet - Computer Tech replied 1 year ago.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.