How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Quiksilver07070 Your Own Question
Quiksilver07070, Computer Support Specialist
Category: Computer
Satisfied Customers: 793
Experience:  Consultant within every computer and networking category. Troubleshoot and maintain various operating systems. Sales Engineering.
Type Your Computer Question Here...
Quiksilver07070 is online now
A new question is answered every 9 seconds

I am getting a prompt "Control Service Failed error code 1062".

Customer Question

I am getting a prompt "Control Service Failed error code 1062".
JA: Thanks. Can you give me any more details about your issue?
Customer: My computer will slow to a snails pace if not slower. To get anywhere I have to hold start button in for several seconds and it reboots. After inserting my password ***** log in, I get this prompt. I have Windows 10 and McAfee virus and it will not launch at this time (no idea why)
JA: OK got it. Last thing — Tech Support Specialists generally expect a deposit of about $36 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: Computer
Expert:  Quiksilver07070 replied 1 year ago.
Hello and thank you for choosing when you get that error message immediatly after you log into windows, and then you have to reboot or suffer a snailed basically this machine just wont work well..Im guessing you did an UPGRADE from Win7 or Win8 up to Win10.....and that the program carry-over for McAfee didnt work so well..I suggest you use the Win 10 recovery options, and reinstall WIn 10, but NOT McAfee. Wait until Win10 is installed, and THEN download and install McAfee again....this is called a CLEAN install
Customer: replied 1 year ago.
okay. Will try
Expert:  Quiksilver07070 replied 1 year ago.
When you install Win10, do NOT carry over ANY programs.....and re install them manually. This allows for a much cleaner install, and if any of the programs cause will know exactly which program it was, because you have to install programs one at a time.
Expert:  Quiksilver07070 replied 1 year ago.
Please have a moment to rate my performance. THank you!

Related Computer Questions