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Richard, Computer Specialist
Category: Computer
Satisfied Customers: 38459
Experience:  Over 20 years of consulting to the IT industry
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I have aasus laptop and a windows update has frozen it. It

Customer Question

i have aasus laptop and a windows update has frozen it. It says windows 3of 3 on the screen and its locked the computer completely can you please help
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.
Hi there and welcomeCan you remove the power cable from the Laptop then hold the power button in for 60 seconds then release.The turn it on and tell me if it now operates correctly please