How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

My lenovo laptop is stuck in a permanent stage of sleep mode.

Customer Question

my lenovo laptop is stuck in a permanent stage of sleep mode. I've drained the battery. Pressed the reset button on the side and have tried other method listed online. I was going to go to best buy because I have it on warrant but before I do I was going to see if there was anything you guys could offer to try to get it to power up normally
Submitted: 1 year ago.
Category: Computer
Expert:  Randy Computer Tech replied 1 year ago.
Hi, My name is ***** ***** certified computer professional with over 10 years experience. I will be glad to assist you with this.I am sorry to hear that you are having this issue.Which model is your lenovo?Does it have a removable battery?