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I was alerted online that my program was due to be renewed.

Customer Question
I did the renewal procedure...
I was alerted online that my program was due to be renewed. I did the renewal procedure online, paying $64.10 on 3/27/16 thru my Discover card ( info in your records). I've verified that the payment was processed and cleared but discovered today that my license has expired. What do I need to secure my service again. The original program was purchased when I bought my computer in 2013. The activation code was QRBYS-FUMFE-W79TH-P5MNA and the H&R Block At Home Delux activation code was TZDQ-HFWQ. I have renenewed continuously each year since with no problems. Please help me recover this service right away. Thank you. *****
JA: Good tech support is often the difference between a quick fix and many sleepless nights. The Computer Technician I'm going to connect you with knows all the tricks and shortcuts. Anything else I can tell the Computer Technician before I connect you two?
Customer: Guess not unless you tell me something else they need to know.
JA: I'm sending you to a secure page on JustAnswer so you can place the $5 fully refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and connect you two.
Submitted: 1 year ago.Category: Computer
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Answered in 14 minutes by:
4/11/2016
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 year ago
arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,379
Experience: MCSE, RHCE, IBM System X Server Certified
Verified
Hi,My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected
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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 year ago
By the way, what's the program name?
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Customer reply replied 1 year ago
I'm sorry I don't know what you mean by "program name".
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 year ago
I mean the application/software name which you have paid for?
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Customer reply replied 1 year ago
Do you mean Kaspersky Lab US.?
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 year ago
Is that you renewed the license for Kaspersky software?
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Customer reply replied 1 year ago
Yess I renewed after reciving a promt from Kasperski of the expiration. I renewed online and paid on 3/27/2016 and the payment has cleared.
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 year ago
ok,Have you received activation code after renewal?
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Customer reply replied 1 year ago
Not since I renewed in 2015.
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 year ago
fine, what information are there from Kasperski receipt mail?
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Customer reply replied 1 year ago
I've not received any information from Kasperski since I submitted my payment on 3/27/16 but the payment I submitted at that time has cleared. I learned it was no longer active whem I just happened to check my Kasperski icon this morning
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 year ago
Do you know kasperski web page login credentials?
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Customer reply replied 1 year ago
No,
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 year ago
At time you made payment it worked, is that right?And is it after system reboot/restart the message reappear
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Customer reply replied 1 year ago
I was assuming that it automatically reactivated but don't really know if it was. I got the message this morning when I turned my computer back on (is that reboot/restart?) that's when I clicked the icon and got the message.
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 year ago
Is it possible to start a remote session with your computer as it better helps to know the issue and can work with you in real time
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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 year ago
If you are ok, you may download and run below tool on your computerhttp://www.justanswer.com/remotedesktop/join.aspx?Session=416afdf3-2403-4b97-ab4f-78ac6bd33aae1: Click Above link2: Click "I Agree"3: Click "Download"4: Double click downloaded file to run the tool
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Customer reply replied 1 year ago
I don't know how to do that. Would I have to check"securly connect" as shown above and commit to the $26 fee?
Customer reply replied 1 year ago
I received your directions of 12:48. does that commit me tp pay a $26 fee?
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 year ago
I am offering this service just for 10$. You may pay me afterwards
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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 year ago
You may run the tool from above post
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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 year ago
Let me know once you have done this
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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 year ago
Are you there..Let me know if you have any trouble using the tool
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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 year ago
Are you still there
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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 year ago
If you don't want to use remote desktop, please let me know
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Customer reply replied 1 year ago
I no longer require your assistance, I was able to find a phone # ***** Kasperski customer support and was able to speak to a live person who corrected my problem very quickly. It was an in-house Accounts Recievables error and I should have never been directed to you. Thank you anyway for your efforts to help me.
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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