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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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2 days ago Microsoft cleared out some programs from my laptop

Customer Question

2 days ago Microsoft cleared out some programs from my laptop which were installed by an outfit who froze my computer and said they were Microsoft authorized techs. Called Microsoft and you people removed that which they installed and you installed a Microsoft program, Microsoft answer desk-assure and I paid the $149.00 charge. I haven't been able to get on the computer since! Each time one of your people say I'm "all set" a problem has arisen I changed th password ***** that doesn't work now . On opening with the old one I am back to a screen the says"a serious malfunction has been detected with windows 10 and your Microsoft Edge 13.10586. Please call 1-***-***-****. "do not shut down... What do I do ? The last two days on the phone hasn't gotten us anywhere. Dick Ulbrich. Thanks
Submitted: 1 year ago.
Category: Computer
Expert:  Dan replied 1 year ago.
Hello Dick and thank you for your question, I look forward to assisting you today. First, we are not affiliated with the company you have been dealing with, but are an independent support service. I would be happy to try to assist you if you would like to continue?
Expert:  Cody replied 1 year ago.
Hello. My name is ***** ***** I will be assisting you today. Can I remotely connect to your computer, so I can troubleshoot this issue with you?
Expert:  Cody replied 1 year ago.
Checking in to see if you still need help with this issue, if so please reply at your convenience.

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