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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 37532
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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My new acer laptop has been has been stuck on"we couldn't complete

Customer Question

my new acer laptop has been has been stuck on"we couldn't complete the update" dont turnoff your computer" since last night at 8:00. I need to know how i can shut this down. I did load down office 365 when i got the pc.
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.
Hi,I'm sorry about the issue. Can you please press and hold the Power on / off button on the new Acer laptop for about 10 seconds, then turn it back on and check?Please reply at the box below to continue. Thank you.