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Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9713
Experience:  Computer Technician
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My microsoft windows phone has stopped working. will not turn

Customer Question

my microsoft windows phone has stopped working. will not turn off or on. I would like to take the back off and remove the battery for 10 minutes and replace it, but I can't get the back off.
Submitted: 1 year ago.
Category: Computer
Expert:  Randy Computer Tech replied 1 year ago.
Hi,My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this. I am sorry to hear that you are having this issue. What is the brand/model of your Windows phone please?
Expert:  Randy Computer Tech replied 1 year ago.
If your brand/model phone does not have a removable battery you can press and hold the power button for 60 seconds. That will be a "hard reboot" the same as removing the battery.
Expert:  Randy Computer Tech replied 1 year ago.
How is it going with your phone?

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