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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My HP Envy 23 all in one pc came on this morning fine but

Customer Question

My HP Envy 23 all in one pc came on this morning fine but it wasn't letting me use the external keyboard but the on screen one was fine. I was starting do do some junk of scan, but I canceled the scan and turned it of. When I tried to turn it back on the black screen with the white twirling thing came on, then nothing...Then a white screen comes on and it stays there.nothing g else happens.
What did I do ?Cortina is gone and I was running windows 10
Submitted: 1 year ago.
Category: Computer
Expert:  Dan replied 1 year ago.
Hello and thank you for your question. I look forward to assisting you today. Have you been running Windows 10 for sometime now without any problems and did the computer come with it installed or did you upgrade to it?
Customer: replied 1 year ago.
I upgraded to it, if you can remotely fix it that would be great
Customer: replied 1 year ago.
It says you have a week free but you have already charged my card 47$ how does that work?
Expert:  Dan replied 1 year ago.
I wouldn't be able to remote into it unless the computer will boot normally. Have you completely powered it down?
Customer: replied 1 year ago.
I've unplugged it, but hàven't been able see where it is closing ornot. Please help.
Customer: replied 1 year ago.
When I hold the on button and hit escape it flases but too fast tò
Expert:  Dan replied 1 year ago.
Did you by chance make a Windows recovery disc?