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On 12/10/15 I had a computer issue,,,now it,s here again

Customer Question
hi,,on 12/10/15 I had...
hi,,on 12/10/15 I had a computer issue,,,now it,s here again who can I talk to
JA: Good tech support is often the difference between a quick fix and many sleepless nights. The Computer Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: keyswood inc ,,,I,am tring too get support
JA: Anything else I can tell the Computer Technician before I connect you two?
Customer: no
JA: I'm sending you to a secure page on JustAnswer so you can place the $5 fully refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and connect you two.
Submitted: 1 year ago.Category: Computer
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Answered in 5 minutes by:
4/4/2016
Tech Support Specialist: Eric Ewing, IT Pro replied 1 year ago
Eric Ewing
Eric Ewing, IT Pro
Category: Computer
Satisfied Customers: 211
Experience: I am a technology professional with 18 years experience, and hold 15 industry certifications (from hardware/software repair to mobility to IT Security, and everything in-between!).
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Hi! My name is ***** ***** I am an independent computer expert who's been paired with you through JustAnswer.com. It is my pleasure to assist you today.Can you tell me more about the computer issue you're currently experiencing?
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Customer reply replied 1 year ago
hi,,,are we tring something?
Customer reply replied 1 year ago
are you working on my problem?
Tech Support Specialist: Eric Ewing, IT Pro replied 1 year ago
Hi again! I haven't worked on your issue yet because I'm waiting for your explanation of what the problem is. Can you tell me more about what you're running into?I see that you requested Secure Remote Assistance, but your payment for the service failed and we cannot continue with that particular service until that matter is resolved. However, I'm glad to continue assisting you via chat in the meantime!
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Tech Support Specialist: Jins M. N., Computer Support Specialist replied 1 year ago
Jins M. N.
Jins M. N., Computer Support Specialist
Category: Computer
Satisfied Customers: 2,589
Experience: Qualified Computer Professional - 12+ years experience. Expert in Computer Hardware & Graphic Design
Verified
Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Please remember these things when we deal with your issue. It may take more than one step/answer to solve a problem. So If my answers don’t work or if you are not satisfied, please don’t Rate my answer as Bad or Poor Service, but please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied. Please do not rate an answer, if you are not satisfied. Can I remote onto your Machine and have a look at your problem? It’s fully secure and you can see what I am doing at all times. If you wish please accept my remote support offer and let me know your time zone and the time period you prefer for remote support. Then I can send you the details to connect.RegardsJins
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Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
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Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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