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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I reset my computer back to the manufacture setting and put

Customer Question

I reset my computer back to the manufacture setting and put in a new password ***** I forgot the password ***** I cant get into the computer what do I do?
Submitted: 1 year ago.
Category: Computer
Expert:  Martin replied 1 year ago.

Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.

Sorry to hear you're having trouble with your computer.

What do you see on the logon screen in the username area?

Please reply using the box below.


Customer: replied 1 year ago.
this is the computer itself after I put in the new password ***** computer did some updates and then it shut down, the next day when I turned on the computer I needed a password ***** get into the computer but I forgot the new one I put in the day before
Expert:  Martin replied 1 year ago.

Thank you.

What do you see on the screen written as the username?

Is it an email address?