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Robert M.
Robert M., Consultant
Category: Computer
Satisfied Customers: 9044
Experience:  30 yrs. in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
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We set up the Skype system but the camera isn't working...

Customer Question

We set up the Skype system but the camera isn't working... WE NEED HELP!!!!!
Submitted: 1 year ago.
Category: Computer
Expert:  John replied 1 year ago.

Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.

Sir are you able to view this camera images using any other application?

could you please let me know the make and model of the camera?

Which is the operating system installed in the PC.Is it windows Xp, Windows Vista, Windows 7, windows 8, Windows 10 or any other?


Note: - Please reply using the box below.

Customer: replied 1 year ago.
No we can't view the camera images. Our computer is a Windows 10 and the model of the camera is a jWIN.
Expert:  John replied 1 year ago.

Thank you for the details.

May i remote access to your PC and check the issue you are facing directly. It’s secure and also you can see what all I am doing in the PC. Let me know so that I can give you the link to do that.


Customer: replied 1 year ago.
how long would that process take for you to access my PC?sincerely,
Expert:  John replied 1 year ago.

Usually within 2 to 4 min

Customer: replied 1 year ago.
Do we have to pay an additional fee for you to do this?
Expert:  John replied 1 year ago.

There is a additional charge for it which is 26$ that you can either pay upfront or once the problem is solved.

Let me know.


Customer: replied 1 year ago.
forget it. Thanks for the idea.
Customer: replied 1 year ago.
What did you do for 18$?
Expert:  John replied 1 year ago.

That charge is for fixing it via normal chat.Remote support on the other hand is a quick and hassle free support were you do not need to do much.

If you want i can cancel the remote support charge and do it for free.Let me know

Expert:  Robert M. replied 1 year ago.

click on tools

then options

then video settings

let me know what shows up there

if should show your webcam and a video feed from it