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My grand daughter put a unlock code on her asus zenpad, she

Customer Question
does not remember it, it...
My grand daughter put a unlock code on her asus zenpad, she does not remember it, it was bought in dec 2015, she was changing it like a game to her now she. Can't get into it
Submitted: 1 year ago.Category: Computer
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Answered in 12 minutes by:
3/27/2016
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 year ago
arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,376
Experience: MCSE, RHCE, IBM System X Server Certified
Verified

Hi,

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 year ago

My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

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Customer reply replied 1 year ago
How can u connect to zenpad remotely I can't do nothing but get to swipe to unlock
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 year ago

I hope its working on Android OS, right?

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 year ago

ok, are we good to reset the device to factory settings..

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Customer reply replied 1 year ago
I am on my iPad now, the zenpad is next to me not connectd
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 year ago

Factory reset wipes away any data on zenpad. If you are ready we can try it since there is no other options to reset password

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Customer reply replied 1 year ago
It's ok to reset zenpad, but it is stuck on the unlock screen,
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 year ago

ok,

Turn off device

(Press Turn off button for a while than it turn off)

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Customer reply replied 1 year ago
Ok off now
Customer reply replied 1 year ago
Next
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 year ago

Once device is off state..

1: Press Power button and volume up button for a while

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Customer reply replied 1 year ago
Ok
Customer reply replied 1 year ago
Android look thing
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 year ago

wait it loads some options now

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Customer reply replied 1 year ago
Green screen white/ clear android symble
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 year ago

Don't interrupt loading process, wait till it loads menus

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 year ago

Once you are in user interact section, you can see some Menus which includes Factory Reset Option

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Customer reply replied 1 year ago
Ok still the same green screen, nothing else happening
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 year ago

ok, do you thing its loading something

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Customer reply replied 1 year ago
No
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 year ago

press power button then

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 year ago

tell me what happens then

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Customer reply replied 1 year ago
Nothing
Customer reply replied 1 year ago
Happens
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 year ago

Have you registered this device with your google id?

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Customer reply replied 1 year ago
I don't think it's my grand daughters
Customer reply replied 1 year ago
It's not turning off
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 year ago

ok..

Please confirm its zenpad 7 or 8?

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 year ago

Information can be found from device itself

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Customer reply replied 1 year ago
How , I did off on volumn it say Intel inside, it says swipe to unlock
Customer reply replied 1 year ago
How
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 year ago

ok, swipe ...

what happens

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Customer reply replied 1 year ago
It want pin four numbers
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 year ago

ok, That shows we are still in old state..

Lets try once more..

Turn off device..

Wait a min

Press and hold Volume up button then press and hold power button

Tell me status

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 year ago

I request you to hold both keys until you see reset menus

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 year ago

sir, it won't take more than 3 mins to load menu, if you are still holding the keys, you can release

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Customer reply replied 1 year ago
It flashed then nothing
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 year ago

press volume down button 3 or 4 time

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Customer reply replied 1 year ago
This zenpad measures about 4 in x 6in or 7 in
Maybe it's a tablet
Customer reply replied 1 year ago
I have a note 3 cell phone and this is just a little bigger
Customer reply replied 1 year ago
Do u want turn off, then turn on holding volumn up and power till it flashes then volumn down 3 or 4 times
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 year ago

yes

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 year ago

yes, its a tablet model..

I don't understand why phone simply flash

Please try other methods too if issue persists..

Method 1:

1: Turn off device

2: Press Volume Down + Power button

Check status

Method 2:

1:Turn off device

2: Press Vol Up + Vol Down+ Power key together

Check status

Method 3:

1:Turn off device

2: Press Vol Up + Power key together

Check status

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Customer reply replied 1 year ago
Ok
I did volumn down plus power got android on back with red triangle in belly
Customer reply replied 1 year ago
It says no command
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 year ago

I think we are near to it but still stuck some where

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 year ago

Are we stuck there

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Customer reply replied 1 year ago
It shut itself down, still charged if u wondered
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 year ago

Hope tablet has enough charge?

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Customer reply replied 1 year ago
I know it does charged 100 when we started
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 year ago

fine, lets continue then

Start from off state...

1: Press Vol Down + Power on button together

Check status

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Customer reply replied 1 year ago
Screen displayes time
Sunday date
In white circle a camara, a envelope, a circle with lines maybe a globe, I will try what u said now
Customer reply replied 1 year ago
It did the android on back then flashed off
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 year ago

Ok..Check that

Also giving out another way,

1: Turn off device

2: Press Volume Down + Power on button

3: When release finger from power button but continue holding vol down button

Check this takes to factory reset mode

Update status

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Customer reply replied 1 year ago
Android upside down
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 year ago

sorry ?

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Customer reply replied 1 year ago
Sorry does that mean u can't help, should I take it back to store
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 year ago

I am sorry, those are the options to reset phone

By the way, have you tried below method.. If so what's the status

1: Turn off device

2: Press Volume Down + Power on button

3: When release finger from power button but continue holding vol down button

Check this takes to factory reset mode

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Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 year ago

Just sharing a video on Zenpad Factory reset process

https://www.youtube.com/watch?v=iHVu2qJdfoQ

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Customer reply replied 1 year ago
Ok I'll take it back to meijer, thank you sorry we couldn't fix
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 year ago

ok

Thanks for your patience..

Let me know if you want refund for this question

or

If you are satisfied with my suggestion and think i should be paid, then you may click above on above STARS.

****

If you don''t want to rate me and want a refund, please reply

I will initiate refund for you

Thanks and Have a great day

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Customer reply replied 1 year ago
U tried, but did not repair, u tried hard, but i agreeded to pay only if repaired. Please initiate refund, i would like ur name to wtite about your efforts. I would like to call u for my other devices. I will pay when i get results, thank you
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 year ago

My name is Fiyaz (arsufi2002)

Take care sir...

I will initiate refund then

sir, one more thing, could you please ask your granddaughter if she's registered this device with her google account. If so you can unlock zenphone by loggin to below link

https://www.google.com/android/devicemanager

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Customer reply replied 1 year ago
I will ask her, if not i will do it next time, thanks
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 year ago

Should i wait or will update later

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Customer reply replied 1 year ago
I will contact u about my other devices later thank you
Tech Support Specialist: arsufi2002, Computer Support Specialist replied 1 year ago

Thanks

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arsufi2002
arsufi2002
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1,376
1,376 Satisfied Customers
Experience: MCSE, RHCE, IBM System X Server Certified

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