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Hello & Welcome to Just Answer,
Sorry to hear of any issue you are having with your device (watch).
To help you with this issue, may I ask:
1) The FULL Make & Model Number of the device you are working with?
2) The AGE of the device?
I see it has been a few days and I just wanted to follow up to see if you have any more questions concerning this issue or if the issue was resolved?
I look forward to any further questions or results that you may have.
Thanks, ***** *****--. .-(im)