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Hello! My name is*****I am a certified computer professional who will assist you with the problem you described.Please tell me if you are prompted to enter activation code when you are powering the computer?I am awaiting your reply.Thanks,IT Miro
When do you see the prompt, and what does it say exactly?
Does it say anything about activation code, or you just assumed you need one to access the Internet?
OK. No activation code is required to access the Internet. You may only need to enable the network adapter or change some settings.
Please tell me if you are connecting to the Internet via wired or wireless connection?
Please provide as much information about the problem as possible, so that I can better understand it and assist you more efficiently.
Hello again!I am following up with you to see if you require further assistance. Let me know by sending me a reply below.Thanks,IT Miro
Hello!Let me know if you were able to receive my messages.