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Have not been able to access my account can you assist?

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have not been able to...
have not been able to access my account can you assist?
Submitted: 1 year ago.Category: Computer
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Answered in 1 minute by:
3/25/2016
Tech Support Specialist: Richard, Computer Specialist replied 1 year ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 39,628
Experience: Over 20 years of consulting to the IT industry
Verified

Hi there and welcome

Can you tell me please for which service this account is for? eg: Hotmail, Gmail?

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard

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