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Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
First, I need to know what type of gaming account has been locked.
Is it an xbox live account, PSN, Wiii, Steam, etc?
Also, what type of device are you using when you are getting this message. A mac or pc, xbox, ps3 or ps4, etc?
Thank you for your response.