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I'm sorry about the issue. Does it show a name / username at the password ***** login screen?
What's the model of your Windows 7 computer?
Is it okay to reset the computer fresh, so you can re-set it up fresh, like brand-new, with a new password ***** want?
Please reply at the box below. Thank you.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.