How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

Please send a tech to my home to fix two problems. *TV in

Customer Question

Please send a tech to my home to fix two problems.
*TV in bedroom won't turn on
*TV in living room gives me not available message
I am not a teen techie--I am 83 years old and would like my TV's fixed so I can sit down and watch.
Submitted: 1 year ago.
Category: Computer
Expert:  Nathan replied 1 year ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble, Gertrude.

Can you please tell me the make/model of each tv?
How do you get your tv channels/service?

Customer: replied 1 year ago.
Both are Samsung. Service is from Comcast.
Customer: replied 1 year ago.
Can you fix it without my having to sit here for an hour trying to figure out what you want me to do?
Expert:  Nathan replied 1 year ago.

Okay, this is not something that comcast would help you with. The bedroom tv is most likely hardware related, and the 2nd is most likely just a setting. Neither of these are comcast related.

Please give me the complete model number of each tv.
I also need for you to tell me exactly what the bedroom tv is doing (any lights, clicking sounds, etc).

Expert:  Nathan replied 1 year ago.

This is not an instant process, information and details are required from you so I can tell you what to do.

This is not a house call service that comcast would provide. I can help you here via chat, or over the phone.

I could also help you find a 3rd party tech that could come out if you feel you need on site service.

Customer: replied 1 year ago.
bedroom TV is UN373H500DFXZA
living room is LN46A550P3FXZA
Expert:  Nathan replied 1 year ago.

I’ve attempted to accept your call request, but it appears to have failed on your end due to a payment issue. You may need to increase your deposit or clear a security hold on your account. I’ll resend a new phone offer from my end that may be more readily processed.

Customer: replied 1 year ago.
I don't know what is causing the problem. My next payment is due 3/26. I send my payments online and that payment is scheduled to be sent today, 3/22 and I have already received notice that is was sent. The last payment was sent 2/23/16. The name on that account is Bish Johnson. Gertrude is my legal name.
Customer: replied 1 year ago.
When I turn on the bedroom TV I get nothing, a blank black screen
Customer: replied 1 year ago.
I have out-of-town visitors coming and I have no TV to offer them. Can you give me the phone number of someone who will come to my home and fix the problems?
If Comcast can't fix the problems, why do they say they can fix anything and everything, just sign-on to on-line services????? I am really upset, I have other things I need to do before my company comes. Guess it is time to get rid of Comcast.
Expert:  Nathan replied 1 year ago.

Bish, this is NOT comcast. I don't work for comcast, and your comcast payment has nothing to do with this issue.

These are problems with your TV. It is a samsung tv problem. I'm trying to help you, but cannot do so until you provide the information I've requested.

Expert:  Nathan replied 1 year ago.

I need for you to tell me exactly what the bedroom tv is doing (any lights, clicking sounds, etc).