Thank you for the update. I have found that model. You can perform a factory restore, which will erase everything on the Hard Drive and Reset it to the same state it was when you first purchased the computer. After the restore is complete, your files will be gone, but Windows will work. To be totally clear, if you do the reset, it will erase your files on the hard drive. After it is complete, it will be in the same state as it was when you first purchased it.
In order to run the restore, do the following:
- Turn the computer off and on.
- Start tapping the key responsible for Recovery. The key will either be the F4 or the F5 key. (If that doesn't work, try F12).
- From there, you can choose to do a factory restore/reset.
- Once that is complete, the computer will reboot and you will be all set.
I look forward to hearing your feedback concerning whether or not your problem is fixed.
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