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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My wife can't remember her password on computer and she is

Customer Question

my wife can't remember her password ***** getting on computer and she is listed as primary so I can't get in to change it for her
we haven't been able to update to windows 10 or use laptop for over a year. purchased 2/13/14 order # *****
Submitted: 1 year ago.
Category: Computer
Expert:  Kamil Anwar replied 1 year ago.

Hello. What is the e-mail address it is showing on the login screen? Thanks

Customer: replied 1 year ago.
still waiting for my answer
please cancel the charge to my credit card
Expert:  Kamil Anwar replied 1 year ago.

To cancel it, you will need to email***@******.***