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Hello! My name is*****I am a certified computer professional who will assist you with the problem you described.Please tell me if you use a web browser to access your GMail account, or you want to add a GMail account into an e-mail program, such as Microsoft Outlook, Mozilla Thunderbird, Windows Live Mail, etc.I am awaiting your reply.Thanks,IT Miro
OK. Are you able to open any other web page on your Windows XP computer?
Is your Windows XP computer connected to the Internet via wired or wireless connection?
OK. When you have some free time, let me know. I have a few suggestions for you on how to solve the problem.
Do you want to cancel?
There might be a user name and password ***** by the FiOS to allow you through.
Running the install disk would set it up if you know it.
Apparently not as you say that you can't connect to anything on the internet
Are you sure that you are hooked up to the router?
Can you try connecting to it with an Ethernet cable just for test purposes
Does the internet explorer work and have you tried connecting to other web pages?
Have you got a tablet or smart phone and can that get to the Internet through the wifi?
That is why I offered the phone call. Your explanation is not very clear
Many programs including Google need to access the internet. There is also a Google website that many programs can access
Either your web browser does not work. Or it does work but you can not sign in or get to the Google website. Or your internet is totally blocked from that computer. It sounds like the last one but you have not answered any of my questions to make sure
The fact that a low level Verizon tech told you it was your problem is meaningless. From their point of view if they have a connection to your router their end is working. But his other suggestions were total guesses meant to get you off the phone.