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Robert M.
Robert M., Consultant
Category: Computer
Satisfied Customers: 9026
Experience:  30 yrs. in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
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We have a computer with Windows 7 with Verizon Fios on which

Customer Question

We have a computer with Windows 7 with Verizon Fios on which Google and gmail work. We want to connect our gmail to a computer with Windows xp connected by a router and adapter that are functioning with a strong signal. As instructed, we temporarily disabled AVG and Zone Alarm. Why won't it connect to Google?
Submitted: 1 year ago.
Category: Computer
Expert:  IT Miro replied 1 year ago.

Hello! My name is*****
I am a certified computer professional who will assist you with the problem you described.

Please tell me if you use a web browser to access your GMail account, or you want to add a GMail account into an e-mail program, such as Microsoft Outlook, Mozilla Thunderbird, Windows Live Mail, etc.

I am awaiting your reply.

Thanks,
IT Miro

Customer: replied 1 year ago.
We use Google.
Customer: replied 1 year ago.
Chrome
Expert:  IT Miro replied 1 year ago.

OK. Are you able to open any other web page on your Windows XP computer?

Customer: replied 1 year ago.
no., not now.
Expert:  IT Miro replied 1 year ago.

Is your Windows XP computer connected to the Internet via wired or wireless connection?

Customer: replied 1 year ago.
We are connected via a wireless adapter and router that work.Am busy not, not able to continue at this time,
Expert:  IT Miro replied 1 year ago.

OK. When you have some free time, let me know. I have a few suggestions for you on how to solve the problem.

Customer: replied 1 year ago.
Please forget about this. We will seek help elsewhere.
Expert:  IT Miro replied 1 year ago.

Do you want to cancel?

Customer: replied 1 year ago.
Expert:  IT Miro replied 1 year ago.

Cancelling now.

Regards,

IT Miro

Expert:  Robert M. replied 1 year ago.

There might be a user name and password ***** by the FiOS to allow you through.

Running the install disk would set it up if you know it.

Customer: replied 1 year ago.
No. We have spoken to Verizon, and the problem is not with FIOS. According to Verizon tech support, the problem is with connecting to Google.
Expert:  Robert M. replied 1 year ago.

Apparently not as you say that you can't connect to anything on the internet

Are you sure that you are hooked up to the router?

Can you try connecting to it with an Ethernet cable just for test purposes

Expert:  Robert M. replied 1 year ago.

Does the internet explorer work and have you tried connecting to other web pages?

Expert:  Robert M. replied 1 year ago.

Have you got a tablet or smart phone and can that get to the Internet through the wifi?

Customer: replied 1 year ago.
No, thank you. I don't think you understand the problem. .
Expert:  Robert M. replied 1 year ago.

That is why I offered the phone call. Your explanation is not very clear

Many programs including Google need to access the internet. There is also a Google website that many programs can access

Either your web browser does not work. Or it does work but you can not sign in or get to the Google website. Or your internet is totally blocked from that computer. It sounds like the last one but you have not answered any of my questions to make sure

The fact that a low level Verizon tech told you it was your problem is meaningless. From their point of view if they have a connection to your router their end is working. But his other suggestions were total guesses meant to get you off the phone.

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