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Hello. My name is ***** ***** I will be assisting you today. Can I remotely connect to your computer, so I can troubleshoot this issue with you?
Are you seeing any errors, or you go to print and just nothing happens?
can you take a screenshot and attach here?
Is it plugged in with a usb cable?
sure that's fine
you have an ethernet cable from printer to computer?
Is the computer connected to WiFi then?
plug the ethernet cable into your router
so from printer to router
you now have to figure out what the IP address of the printer is
you can use this program to find it http://filehippo.com/download_advanced_ip_scanner/download/86c5b518d570bfe1dd11e7500f3a60b9/
Checking in to see if you still need help with this issue, if so please reply at your convenience.