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Dustin, Computer Support Specialist
Category: Computer
Satisfied Customers: 13455
Experience:  I speak PC fluently, so you dont have to! Worked in The US Army as A Network Switching Systems Operator/Controller
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I am receiving requests from Phoenix Technologies, LTD

Customer Question

I am receiving requests from Phoenix Technologies, LTD wanting to install
a program(s) for my ACER computer.
What is this for?
Is ACER recommending this action?
Thank You
Submitted: 1 year ago.
Category: Computer
Expert:  Dustin replied 1 year ago.

Welcome to, my name is ***** ***** I will do my best to assist you.

That could be your bios trying to update, do you recall downloading or attempting to install any updates from the Acer website?

If you would prefer, I can connect to your acer from here, verify whether this is a legitimate update or a malware / virus spoof screen. And either remove the viruses, or make sure the updates install properly.

Would you like me to connect to your acer from here and make sure everything is running correctly?