How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I am public on gmail and need to make it private, I cannot

Customer Question

I am public on gmail and need to make it private
JA: Sometimes things that you think will be really complicated end up being easy to fix. The Computer Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.
Customer: I cannot send an email. I hit compose and nothing happens. There is alos another yellow box that says I am not private and I beleive I may be hacked.
JA: Is there anything else important you think the Computer Technician should know?
Customer: I had to reinstall Kspersky
JA: I'm sending you to a secure page on JustAnswer so you can place the $5 fully refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and connect you two.
Submitted: 1 year ago.
Category: Computer
Expert:  Jason Jones replied 1 year ago.


I will be the person helping you today. I can see that you may need a little bit of extra help. May I start a secure remote assistance session on your computer and help you resolve the problem? Once the remote session begins, we will be able to communicate via a chat window on your computer.

Thank you,

Customer: replied 1 year ago.
No Jason but thanks. Just answer is very confusing as to $$$. Was led to believe it was $5.00. I ended up with that charge plus another $31.00. I have no problem to the first since I committed to that.
Expert:  Jason Jones replied 1 year ago.

The charge was $36. The deposit was $5 and the rest is $31. You don't wish to continue?

Customer: replied 1 year ago.
Expert:  Jason Jones replied 1 year ago.


Customer: replied 1 year ago.
refund the $31.00?