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Lost all on my computer with windows 7. f keys seem to work.

Customer Question
No c or d drives....
Lost all on my computer with windows 7. f keys seem to work.
No c or d drives.
Submitted: 1 year ago.Category: Computer
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Answered in 2 minutes by:
3/13/2016
Tech Support Specialist: IT Miro, Computer Scientist replied 1 year ago
IT Miro
IT Miro, Computer Scientist
Category: Computer
Satisfied Customers: 3,299
Experience: Bachelor's Degree in Information Technology, Microsoft Certified Professional
Verified

Hello! My name is*****
I am a certified computer professional who will assist you with your question.

Please tell me what exactly happens when you start the computer. Will it boot to Windows?

I am awaiting your reply.

Thanks,
IT Miro

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Customer reply replied 1 year ago
no
Customer reply replied 1 year ago
F keys seem to work
Customer reply replied 1 year ago
are you there
Tech Support Specialist: IT Miro, Computer Scientist replied 1 year ago

Do you see any error messages?

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Customer reply replied 1 year ago
no
I am using my wife computer to talk to you. my computer cannot boot up to use.
Tech Support Specialist: IT Miro, Computer Scientist replied 1 year ago

Please disconnect the computer power cable. Leave it disconnected for about a minute. After that, re-connect the power cable and start the computer. Look at the monitor.

Let me know what you see.

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Customer reply replied 1 year ago
what will be the total amt due?
Tech Support Specialist: IT Miro, Computer Scientist replied 1 year ago

I don't understand your question. Please clarify.

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Customer reply replied 1 year ago
how much will this cost me to get corrected
Tech Support Specialist: IT Miro, Computer Scientist replied 1 year ago

Based on what I see, you chose to pay $40 for this question.

In order for me to help you, you need to follow my instructions. I first need to know what is displayed on the screen when you start the computer

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Customer reply replied 1 year ago
I just hit the start up button and it says start windows normally. starting windows and stays in that mode
Customer reply replied 1 year ago
my f keys seem to work
Customer reply replied 1 year ago
it now says windows could not complete the installation. restart the installation
Tech Support Specialist: IT Miro, Computer Scientist replied 1 year ago

It seems that something has happened to boot files which are needed to properly load Windows 7. Since you have Windows 7, you should be able to fix the problem easily.

Here is what to do:

First, restart your computer and then keep pressing the F8 key rapidly until you see the Advanced Boot Options. Once you see that menu, select the Repair Your Computer option and press Enter. Wait for a while and follow the on-screen instructions. You should get to the window that has several repair options, including Startup Repair.

So, click on Startup Repair which should fix all found startup problems automatically. Once it has finished, your computer should restart and operate normally.

However, if it is still the same, repeat the instructions to go back to the System Recovery Options window, but now select System Restore. When you click on System Restore, follow the on-screen instructions where you can choose one restore point based on a date to revert system settings back to that date (when all worked fine). Wait for the process to finish and it will automatically restart the computer. Hopefully, the problem will be gone. Don't worry about your personal files as they won't be affected by System Restore.

If you encounter problems, I am here to help you further.

Regards,
IT Miro

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Customer reply replied 1 year ago
It does not show ant of what your asking on my monitor the few things you suggest I tried and nothing is working
Customer reply replied 1 year ago
how can you switch to my computer under your control?
Tech Support Specialist: IT Miro, Computer Scientist replied 1 year ago

Remote assistance works only when you can boot to Windows. Since you cannot boot to Windows, I cannot remotely access it.

You first mentioned that the F key worked, so I suggested to try with the F8 key.

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Customer reply replied 1 year ago
I have it has all safe modes. enable, debugging etc nothing works
Tech Support Specialist: IT Miro, Computer Scientist replied 1 year ago

You should see "Repair Your Computer". Press the F8 key again in case it is not there.

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Customer reply replied 1 year ago
it does not show repair your computer
I guess you don't solution to my problem
Tech Support Specialist: IT Miro, Computer Scientist replied 1 year ago

Do you happen to have a Windows installation or repair disk?

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Customer reply replied 1 year ago
I have a re install dvd windows 7 but I cant get a drive to install it
Tech Support Specialist: IT Miro, Computer Scientist replied 1 year ago

Are you able to access the BIOS and change the boot order so that it can boot from the disk?

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Customer reply replied 1 year ago
how would I do that
Tech Support Specialist: IT Miro, Computer Scientist replied 1 year ago

Press the F1 or F2 or Delete key once the computer is powering on.

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Customer reply replied 1 year ago
ok I now show advanced bios features or bios security features
cmos setup utility
Tech Support Specialist: IT Miro, Computer Scientist replied 1 year ago

Go to the Boot menu and change the boot order priority there. Set CD/DVD drive at the top, then press the F10 key to save the changes and exit.

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Customer reply replied 1 year ago
there is no boot menu
Customer reply replied 1 year ago
wait
Tech Support Specialist: IT Miro, Computer Scientist replied 1 year ago

Check all tabs to see anything that says "Hard Disk", "CD/DVD", "USB", etc.

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Customer reply replied 1 year ago
there is one line that says 2nd boot device [cd/dvd:sm-hl-dt-st]
Tech Support Specialist: IT Miro, Computer Scientist replied 1 year ago

Make that as the 1st boot device. Select it and press + or any other key to make it to the top.

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Customer reply replied 1 year ago
do you want me to move it quick boot [enabled] that is what is first if I can get there
Customer reply replied 1 year ago
I have it on first boot device now
Tech Support Specialist: IT Miro, Computer Scientist replied 1 year ago

Good. Make sure you have saved the changes and exited.

You can then insert the Windows 7 disk and it should load from it.

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Customer reply replied 1 year ago
it said boot from c/ or dvd and I entered, enter, it's like stopped in starting windows mode
Customer reply replied 1 year ago
how can you do that
Tech Support Specialist: IT Miro, Computer Scientist replied 1 year ago

If it says "Press and key to boot from CD or DVD", then just press any key on the keyboard, such as Space or Enter, etc. It will then boot to the Windows Setup that will show you the window with options to either install Windows or repair Windows.

You can restart the computer and try again.

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Customer reply replied 1 year ago
I have windows 7 on screen but I'm frozen with the mouse to pick next
Tech Support Specialist: IT Miro, Computer Scientist replied 1 year ago

That's strange. Please disconnect the mouse USB cable from the current USB port and then plug it into another available USB port. See if it will work. If not, please restart the computer and try to boot to Windows 7 disc again. Hopefully, this time the mouse will work.

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Customer reply replied 1 year ago
I don't have another place for the mouse it is not a usb port . i shut down and rebooted . it could not complete the installation
it wants me to restart the computer which I have it just a repeat
Tech Support Specialist: IT Miro, Computer Scientist replied 1 year ago

In order to solve the problem, you need to boot from the Window 7 disk and access the repair options by clicking on the "Repair Your Computer". See the picture:

PICTURE

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Customer reply replied 1 year ago
how did I get that picture I don't remember how I got there
Customer reply replied 1 year ago
I got back to that install windows that frozen cant continue any further. this pic does not have the same picture you showed me
Tech Support Specialist: IT Miro, Computer Scientist replied 1 year ago

It looks like your will need to use a USB mouse to go past the screen you see. If you don't have it, please buy it or just borrow it from a friend or neighbor.

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Customer reply replied 1 year ago
can you get into my computer?
Customer reply replied 1 year ago
an unexpected I/o ocurred
Customer reply replied 1 year ago
error acurred
Customer reply replied 1 year ago
oxc00000e9 status
Tech Support Specialist: IT Miro, Computer Scientist replied 1 year ago

The problem is with the Windows installation which needs to be repaired using a Windows installation or repair disk, as I mentioned. Unfortunately, I cannot get into your computer remotely if your Windows isn't booting.

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Customer reply replied 1 year ago
does that mean we are through?
Tech Support Specialist: IT Miro, Computer Scientist replied 1 year ago

For now, since you can't get past the Windows Setup screen. When you get a USB mouse, let me know and we can continue.

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Customer reply replied 1 year ago
how will I connect with later?
Tech Support Specialist: IT Miro, Computer Scientist replied 1 year ago

Just access this same page. You can bookmark it (add to favorites) for easier access. Another way would be to log into your e-mail account you used with JustAnswer and click on the "View Answer" button in one of the e-mails you received. That will point to this page.

Whenever you want to continue, just send me a reply here.

Regards,

IT Miro

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Customer reply replied 1 year ago
thank I will
Tech Support Specialist: IT Miro, Computer Scientist replied 1 year ago

Sure, no problem.

Regards,

IT Miro

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Customer reply replied 1 year ago
IT Miro, can we continue? I bought a new mouse with usb.
Customer reply replied 1 year ago
mouse is now working
Customer reply replied 1 year ago
Is IT Miro here to continue what we started yesterday?
Tech Support Specialist: IT Miro, Computer Scientist replied 1 year ago

Hello again!

Sorry for the delay. I was away from the computer when you sent me replies. I am available now. Let me know if you can boot the Windows 7 disc and use the mouse in order to click the "Repair Your Computer" option.

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Tech Support Specialist: IT Miro, Computer Scientist replied 1 year ago

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

Thanks,
IT Miro

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Tech Support Specialist: IT Miro, Computer Scientist replied 1 year ago

Hello!

Let me know if you were able to receive my messages.

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IT Miro
IT Miro
IT Miro, Computer Scientist
Category: Computer
Satisfied Customers: 3,299
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Experience: Bachelor's Degree in Information Technology, Microsoft Certified Professional

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