- Can you please click on the Start button (which is the windows logo icon at the bottom left of the computer's screen), then click on the option All apps, then scroll down, then click on the item Microsoft Edge and check?
- Or click on Start button, then click on All apps, then scroll down, then click on Windows Accessories, then click on Internet Explorer, and check.
- If needed, press at the same time the two keys Windows and R on the keyboard, then type iexplore then click OK, then the Internet Explorer window should open, then check.
- If needed, click on Start, then click on Settings, then click on Network & Internet, and check your network connection there.
When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you.