How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Harold Hanna Your Own Question
Harold Hanna
Harold Hanna, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 165
Experience:  Sr System Administrator at General Dynamics
92043526
Type Your Computer Question Here...
Harold Hanna is online now
A new question is answered every 9 seconds

I was told by Microsoft tech support Acer needs to provide

Customer Question

I was told by Microsoft tech support Acer needs to provide me Windows 8 activation key
Submitted: 1 year ago.
Category: Computer
Expert:  Harold Hanna replied 1 year ago.

Hello Bill how are you today? Where did you buy the laptop?

Customer: replied 1 year ago.
Amazon
Expert:  Harold Hanna replied 1 year ago.

Was it new when you bought it?

Customer: replied 1 year ago.
Expert:  Harold Hanna replied 1 year ago.

Did you contact the vendor you purchased it from? How long ago did you purchase it?

Customer: replied 1 year ago.
No. Tried to resolve with MS today.
Expert:  Harold Hanna replied 1 year ago.

I am attempting to accept the Secure Remote Assistance but it states it has failed. Sometimes this can be easily resolved by changing your payment information within the website. I am not in billing and unable to fix it myself but that method has worked before.

Expert:  Harold Hanna replied 1 year ago.

Can I see a link from where you purchased it exactly? I understand Amazon, but there are multiple vendors on there.

Customer: replied 1 year ago.
I don't understand
Customer: replied 1 year ago.
Was through Amazon not another vendor
Customer: replied 1 year ago.
Hello
Expert:  Harold Hanna replied 1 year ago.

I know but they have many sellers on there. Do you have a link so I can look at the model of the laptop?

Customer: replied 1 year ago.
I don't sorry
Expert:  Harold Hanna replied 1 year ago.

OK. How old is the laptop?

Customer: replied 1 year ago.
9 months or so
Expert:  Harold Hanna replied 1 year ago.

Let me see if there is a restore partition. Sometimes you can have it reinstall from a restore partition and it will add the activation key.

Customer: replied 1 year ago.
Thanks
Customer: replied 1 year ago.
Hello?
Expert:  Harold Hanna replied 1 year ago.

What is the model of the computer?

Expert:  Harold Hanna replied 1 year ago.

When the computer turns on, push the left alt button and hold it, then tap the F10 button. This should bring you to the recovery options. This will delete everything on the hard drive and reinstall Windows. Usually Windows has the key built in on newer computer so there may be something wrong with the installation that this will fix.

Customer: replied 1 year ago.
Acer E1-572-6870
Customer: replied 1 year ago.
Thank you. I'll give it a try
Expert:  Harold Hanna replied 1 year ago.

Let me know here if you have any other questions or have trouble doing the recovery!

Expert:  Harold Hanna replied 1 year ago.

Did this end up working for you Bill?