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My HP elite Desk computer with Windows 10 and intel core 17

Customer Question

My HP elite Desk computer with Windows 10 and intel core 17 VPro....turned it on and left the room...when I returned all I have is a blue screen with "restarting" and a circular doted line spinning...I waited a bit and did a forced shut down. Turned it on again and have the same screen.
Submitted: 1 year ago.
Category: Computer
Expert:  ChrisC replied 1 year ago.

Hi Judith, my name is ***** ***** welcome to JustAnswer!

I'm sorry to hear that you're having this problem. It definitely sounds frustrating.

Can you tell me if this computer came with Windows 10 originally or did you upgrade to Windows 10 from a previous version of Windows?