How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

My HP elite Desk computer with Windows 10 and intel core 17

Customer Question

My HP elite Desk computer with Windows 10 and intel core 17 VPro....turned it on and left the room...when I returned all I have is a blue screen with "restarting" and a circular doted line spinning...I waited a bit and did a forced shut down. Turned it on again and have the same screen.
Submitted: 1 year ago.
Category: Computer
Expert:  ChrisC replied 1 year ago.

Hi Judith, my name is ***** ***** welcome to JustAnswer!

I'm sorry to hear that you're having this problem. It definitely sounds frustrating.

Can you tell me if this computer came with Windows 10 originally or did you upgrade to Windows 10 from a previous version of Windows?