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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have tried 3 times to download windows 10. but I get it

Customer Question

I have tried 3 times to download windows 10. but I get it downloaded and there is a banner come up that says I have a problem with my computer, I have to call a number that tells me I have virus and they will fix it but cost me 29 dollars, is this actually micro soft doing this or a scam. I have to go back to my windows 7 to get on?
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.


I'm sorry about the issue. That is a scam; do not follow any instruction in it; do not call that number.

Where did you try to download Windows 10? Did you try in Windows Update?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,