Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Computer

I have Lenovo Erazer X700. Was running Windows 8.3. Somehow

Customer Question
Windows 10 was installed while I...
I have Lenovo Erazer X700. Was running Windows 8.3. Somehow Windows 10 was installed
while I was at work. When I get back the login screen is locked up. I reboot (power down then up) and PC says Error 1962 No operating system found. Can you help please?
Submitted: 1 year ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 1 minute by:
3/10/2016
Tech Support Specialist: Harold Hanna, Computer Hardware Engineer replied 1 year ago
Harold Hanna
Harold Hanna, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 285
Experience: Sr System Administrator at General Dynamics
Verified

Is all you get is the error screen now? No more Windows 10 login?

Ask Your Own Computer Question
Customer reply replied 1 year ago
Just the error screen. Windowsdoes not start.
Tech Support Specialist: Harold Hanna, Computer Hardware Engineer replied 1 year ago

OK understood. When you turn on the computer, please tap the F12 key to enter the BIOS.

Ask Your Own Computer Question
Customer reply replied 1 year ago
In.
Tech Support Specialist: Harold Hanna, Computer Hardware Engineer replied 1 year ago

Press the right button to move to Startup, then change CSM to enable if it is not so already.

Ask Your Own Computer Question
Customer reply replied 1 year ago
OK.
Tech Support Specialist: Harold Hanna, Computer Hardware Engineer replied 1 year ago

Then change the Boot Priority from Legacy first, to UEFI first

Ask Your Own Computer Question
Customer reply replied 1 year ago
Done.
Tech Support Specialist: Harold Hanna, Computer Hardware Engineer replied 1 year ago

Once this is done, press F10. This will save the BIOS when you confirm it by pushing yes. Restart your computer after saving and let me know what happens.

Ask Your Own Computer Question
Customer reply replied 1 year ago
It says "NTLDR is missing" press Ctrl+alt+del to restart. I did this twice and it keeps returning to this screen.
Tech Support Specialist: Harold Hanna, Computer Hardware Engineer replied 1 year ago

OK do you have only*****installed?

Ask Your Own Computer Question
Customer reply replied 1 year ago
1 solid state and 3 rotating.
Tech Support Specialist: Harold Hanna, Computer Hardware Engineer replied 1 year ago

OK, are you attempting to boot off the SSD? You may want to go back into the BIOS, or hit an F key to specifically select which HD to boot off of.

Ask Your Own Computer Question
Customer reply replied 1 year ago
Do I boot from UEFI or Legacy? I assume the OS is on the SSD.
Tech Support Specialist: Harold Hanna, Computer Hardware Engineer replied 1 year ago

Windows 10 uses UEFI. It is an odd situation as you were not the one who installed Windows 10, so at this point it could be on any of the drives I would believe?

Ask Your Own Computer Question
Tech Support Specialist: Harold Hanna, Computer Hardware Engineer replied 1 year ago

Windows 10 is moving towards UEFI I should restate, it depends how it is configured. I will see if there's a button to select your boot device for that machine.

Ask Your Own Computer Question
Customer reply replied 1 year ago
I guess I'm in trouble.
Tech Support Specialist: Harold Hanna, Computer Hardware Engineer replied 1 year ago

You can go back into the BIOS and see where it is booting from? Also ensure any USB/DVD drives are empty/disconnected so they do not interfere with the boot process.

Ask Your Own Computer Question
Customer reply replied 1 year ago
Boot mode is set to UEFI Only. No USB memory installed.
Tech Support Specialist: Harold Hanna, Computer Hardware Engineer replied 1 year ago

OK can you verify it is booting off the SSD? It should show what devices it will boot off of and their order. A problem is we don't know how Windows 10 got on there. Are we even sure Windows 10 was installed? The NTLDR is usually associated with a corrupt master boot record. We could try to fix it. Or, you may still have a recovery partition we can look into, to restore the older version of Windows?

Ask Your Own Computer Question
Customer reply replied 1 year ago
Startup device menu:
SATA 3: ST1000DM003-1CH162
SATA 5: PLDS DVD-RW DH16ACSH
Other Device: ST500DM002-1BD142
Other Device: ST300641ASThe first is highlighted
Tech Support Specialist: Harold Hanna, Computer Hardware Engineer replied 1 year ago

It won't hurt anything changing the order of these. The problem is however Windows 10 got installed, they would have had to pick the device to install on. Without you being the one who actually installed it, we have no way to know where it installed Windows 10. But switching these around may allow us to find it.

Ask Your Own Computer Question
Customer reply replied 1 year ago
Nope. I hope the SSD is not messed up.
Tech Support Specialist: Harold Hanna, Computer Hardware Engineer replied 1 year ago

That may be a possibility too as it doesn't seem it is listed. Can you check in the BIOS and instead of looking at the startup devices, look at the actual installed devices? Are you using a RAID controller or something to allow this many devices, or are some of the devices not SATA (EIDE?)

Ask Your Own Computer Question
Customer reply replied 1 year ago
In Devices SATA mode is AHCI and eSATA Controller is enabled.
Tech Support Specialist: Harold Hanna, Computer Hardware Engineer replied 1 year ago

Are you able to see a list of all your connected devices? Not in the startup menu, but it is usually in the first page. These are settings that cannot change, as they are a display of what is currently installed. We want to make sure your SSD is still showing up.

Ask Your Own Computer Question
Customer reply replied 1 year ago
SATA Drive 1 None
SATA Drive 2 None
SATA Drive 3 St1000DM003-1CH162
SATA Drive 4 None
SATA Drive 5 CD/DVD
SATA Drive 6 NoneHow did they get disconnected?
Tech Support Specialist: Harold Hanna, Computer Hardware Engineer replied 1 year ago

Unfortunately it is more likely it died than has been disconnected. You can double check it, and also swap it on the cable to another cable in case that is the problem (the cable)

Ask Your Own Computer Question
Customer reply replied 1 year ago
Sorry. I have a work call.
Tech Support Specialist: Harold Hanna, Computer Hardware Engineer replied 1 year ago

That is fine. When you have time please check the drive and the cable. I hope I have led you in the correct direction with this problem, it does seem the SSD drive may have went bad at least from what we are seeing now. Let me know after you verify and if you need my help we can find a cost efficient replacement. If you have any other questions feel free to ask here. If you appreciated my assistance please rate me!

Ask Your Own Computer Question
Ask Harold Hanna Your Own Question
Harold Hanna
Harold Hanna
Harold Hanna, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 285
285 Satisfied Customers
Experience: Sr System Administrator at General Dynamics

Harold Hanna is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,228 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,167 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
Cannot access emails on as are asked for username and
cannot access emails on***@******.*** as are asked for username and password ***** we have never had to put in before and so do not know what to give. … read more
John
John
System/Network administrator
High School or GED
2,059 satisfied customers
Every time i press the w key it continues to run the letter
every time i press the w key it continues to run the letter uncontrollably. My laptop is new and it is not the key getting physically stuck. Any ideas? … read more
Moses C
Moses C
Bsc
339 satisfied customers
In reporting a sale with 11 buy entries, the cost basis of
In reporting a sale with 11 buy entries, the cost basis of $22164.66 is icorrectly totaled by Turbo Tax as $22162.14. This is in error by $2.52 … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,124 satisfied customers
I downloaded firefox but the program will not open. Never on
I downloaded firefox but the program will not open … read more
Moses C
Moses C
Bsc
339 satisfied customers
The computer was updating and then there was an error
the computer was updating and then there was an error message that said it could not complete updating error message Ox80070652...I have an Acer PC … read more
Josh
Josh
It Support Specialist
Associate Degree
5,140 satisfied customers
I have a question. Everytime I download a picture from the
Hi Andy, I have a question. Everytime I download a picture from the internet, Microsoft Photo launches. How do I stop this? … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
433 satisfied customers
Why do I get return texts saying lyft have a problem with my
why do I get return texts saying lyft have a problem with my payment method. … read more
Kris R
Kris R
IT Manager
Computing
2,652 satisfied customers
My kensington expert mouse has stopped in win 10. changed
my kensington expert mouse has stopped in win 10. changed batteries and rebooted 3 times. any help? … read more
Kris R
Kris R
IT Manager
Computing
2,652 satisfied customers
I must have made a wrong setting in Win 10 and have been
I must have made a wrong setting in Win 10 and have been trying to get back to normal. Much has been reset, but there are so many settings, I've become confused. … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
971 satisfied customers
If i was streming something from crom an exatly hit face
hi if i was streming something from crom an exatly hit face book could they see the vidieo … read more
Kris R
Kris R
IT Manager
Computing
2,652 satisfied customers
Setup. Smarttab ST7150. New. Charge. I understand very
setup JA: What's the brand and model of your computer? And the Operating System (OS)? Customer: smarttab ST7150 JA: How old is your Smart Tab? Customer: new JA: What have you tried so far with your Sm… read more
Kris R
Kris R
IT Manager
Computing
2,652 satisfied customers
Today I received on my i Mac a pop up apparently from Google
hello. today I received on my i Mac a pop up apparently from Google suggesting that I update my security check. Seemed sensible so I did. I then spent hours going in circles with Google frequently ask… read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
433 satisfied customers
My screen jumps all over.malware protection will not stay
my screen jumps all over.malware protection will not stay on. … read more
Mr.Med
Mr.Med
943 satisfied customers
I tried your suggested remedy but still cannot print. The
I tried your suggested remedy but still cannot print. The red lights are on saying paper jam, but there is no jam. It also says no ink, but again I put in two new cartridges. When I try to print the I… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
70 satisfied customers
I want to install netframe 4.6.1 but everytime I failed. Hp
I want to install netframe 4.6.1 but everytime I failed … read more
Cody
Cody
Computer Science
1,704 satisfied customers
My audio isnt working. Asus laptop windows 10 republic of
asus laptop windows 10 republic of gamers gaming laptop … read more
Cody
Cody
Computer Science
1,704 satisfied customers
Help me connect to wifi. How do I connect toWiFi? No Much! I
Help me connect to wifi JA: Who makes your router? Customer: How do I connect toWiFi? JA: The Network Technician will be able to walk you through that. What have you tried so far? Customer: No Much! J… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
953 satisfied customers
I cannot install Updates because of error Oxc1900209.
I cannot install Updates because of error Oxc1900209 … read more
Cody
Cody
Computer Science
1,704 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x