Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Computer

I have a samsung note 10.1 2014 tablet. changed battery now

Customer Question
the unit will not power...
I have a samsung note 10.1 2014 tablet. changed battery now the unit will not power up battery has about 3.5 volts no voltage at the mother board connector with the battery plugged in
Submitted: 1 year ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 4 minutes by:
3/7/2016
Tech Support Specialist: Michelle, Computer Support Specialist replied 1 year ago
Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5,756
Experience: B.Sc. Computer Science with Honors
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

connect the charger and then check the voltage output of the charger is it should produce 3.8 volts to 3.11 v.

Ask Your Own Computer Question
Customer reply replied 1 year ago
Do I connect the charger to the tablet
Tech Support Specialist: Michelle, Computer Support Specialist replied 1 year ago

yes and the tab cover should be opened to check the voltage.

Ask Your Own Computer Question
Customer reply replied 1 year ago
The battery when disconnected has 3.9 volts when I connect it to the motherboard plug there is only a trace of voltage .2 how can u connect to the tablet if it won't power up
Tech Support Specialist: Michelle, Computer Support Specialist replied 1 year ago

Please make sure the charger is good and producing proper voltage to charge the samsun note battery.

Ask Your Own Computer Question
Customer reply replied 1 year ago
Are u there or not
Customer reply replied 1 year ago
Are u there michelle
Tech Support Specialist: Michelle, Computer Support Specialist replied 1 year ago

Hi, let me know what time you could be online so that i will make sure i am online too. let me know the date and time. Thanks.

Ask Your Own Computer Question
Customer reply replied 1 year ago
How about today about 1.00 pm eastern
Time
Tech Support Specialist: Michelle, Computer Support Specialist replied 1 year ago

can we continue right now

Ask Your Own Computer Question
Customer reply replied 1 year ago
Ok
Tech Support Specialist: Michelle, Computer Support Specialist replied 1 year ago

have you checked the voltage after connecting the battery to the phone and then connect the ac adapter and then power on the ac adapter and then check the voltage at the terminal connection point.

Ask Your Own Computer Question
Customer reply replied 1 year ago
This is a tablet not a phone
Tech Support Specialist: Michelle, Computer Support Specialist replied 1 year ago

i am sorry i know that.

Ask Your Own Computer Question
Tech Support Specialist: Michelle, Computer Support Specialist replied 1 year ago

have you tried the steps i gave?

Ask Your Own Computer Question
Customer reply replied 1 year ago
No matter what I try the voltage between the red and black pair of wires is almost 0 with the battery unplugged there is continuity at the motherboard plug battery reads 3.9 volts unplugged help
Tech Support Specialist: Michelle, Computer Support Specialist replied 1 year ago

Do you think the charger is good, do you have another working charger.

Ask Your Own Computer Question
Customer reply replied 1 year ago
If the battery is reading 4 volts how come I don't see it when I connect it there is no reading at the mother board pins I have two charged batteries charger is good as I charge my note 4 phone with it
Tech Support Specialist: Michelle, Computer Support Specialist replied 1 year ago

use a charged battery install it to the note and the power it on and let me know if it powers on or not.

Ask Your Own Computer Question
Customer reply replied 1 year ago
It does not power on should there be voltage present at the mother board connector pins
Tech Support Specialist: Michelle, Computer Support Specialist replied 1 year ago

absolutely there has to be voltage flowing on the motherboard if the connector is good and the voltage is not deteected after knowing that the battery is fully charged in that case the board is bad and it need a professional repair technician who will be able to identify the bad component and replace it to make the tab work again.

Ask Your Own Computer Question
Customer reply replied 1 year ago
Do the two ribbon connectors the lcd connector and the other one affect the voltage at the mother board connector I have to be leaving now we can continue around 12.30 ok
Tech Support Specialist: Michelle, Computer Support Specialist replied 1 year ago

we can continue tomorrow same time.

Ask Your Own Computer Question
Customer reply replied 1 year ago
Ok 1000 tomorrow
Tech Support Specialist: Michelle, Computer Support Specialist replied 1 year ago

alright, post me a message and i will be online.

Ask Your Own Computer Question
Customer reply replied 1 year ago
Hi michelle I got delayed can't keep appt will advise ok
Tech Support Specialist: Michelle, Computer Support Specialist replied 1 year ago

let me know what would be the next good time and i will be online accordingly

Ask Your Own Computer Question
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,228 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,167 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I can't get into my Emails-password not accepted even though
I can't get into my Emails-password ***** accepted even though I said to … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
434 satisfied customers
It won't connect with the internet. I get a stop code:
It won't connect with the internet. I get a stop code: inaccessible boot device message. … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Gateway GT5682. A little ancient......usb ports not working.
Gateway GT5682. A little ancient......usb ports not working. Keyboard is a ps/2 plug in. So keyboard works. … read more
Russell H.
Russell H.
computer technology consultant
Vocational, Technical or Trade Scho
781 satisfied customers
Nothing...want to cancel my SKYPE contract and phone# Have
nothing...want to cancel my SKYPE contract and phone# … read more
ChrisC
ChrisC
PC Technician
Associate Degree
660 satisfied customers
I purchased Office 365 yesterday from a Staples outlet but I
My name is ***** ***** I purchased Office 365 yesterday from a Staples outlet but I cant seem to get it to load. I have the 5 user edition … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
434 satisfied customers
I bought Microsoft Office 365 at WalMart the same day I
I bought Microsoft Office 365 at WalMart the same day I bought a Lenovo computer. The computer has had a catastrophic failure and the only thing I have is the Product Key. What do I need to do to get … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
434 satisfied customers
I have a Kodak Easyshare DX6340 that works perfectly. I
Hi! I have a Kodak Easyshare DX6340 that works perfectly. I upgraded to Windows 10 and find the camera is not compatible. Outside of getting a new camera, is there any way to make it work? Thanks! … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
953 satisfied customers
I have the required (or newer) versions of Chrome, Firefox
I have the required (or newer) versions of Chrome, Firefox and Safari but can't stream a prime tv series … read more
Mike Taylor
Mike Taylor
40 satisfied customers
Microsoft called and said do not uses my computer,and have
Microsoft called and said do not uses my computer,and have someone look into the problem … read more
Michelle
Michelle
Computer Support Specialist
5,756 satisfied customers
Why am I banned from my ps4. Do u need the new amex number I
why am I banned from my ps4. Do u need the new amex number I just got … read more
Mike Taylor
Mike Taylor
40 satisfied customers
My keyboard locked up. i cannot get it going again. i was
hi. my keyboard locked up. i cannot get it going again. i was stupid. i thought tweakbit was microsoft. the keyboard stopped working after i downloaded some clean up programs. … read more
Sheri
Sheri
Bachelor\u0027s Degree
105 satisfied customers
I mistakenly deleted Word from my PC. I cannot restore it
I mistakenly deleted Word from my PC. I cannot restore it from the Recycle Bin. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,320 satisfied customers
How can i switch back to my old format, hp not sure on the
just tonight. it told me to click a icon at the top right but nothing happened … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
953 satisfied customers
I have a lawyer client who has a Bluray disc / audio
I have a lawyer client who has a Bluray disc / audio interview for a trial. It will not play on his computer. Do I need to purchase a bluray player for computer? I did load VLC bluray but would not pl… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
Can't finish typing email when following message comes up on
can't finish typing email when following message comes up on screen Sorry, something unexpected happned and winfows Live Mail must close. Your most recent changes may not be saved … read more
Michelle
Michelle
Computer Support Specialist
5,756 satisfied customers
Friday night i fell for a tech support scam from a group
friday night i fell for a tech support scam from a group called mwsupport. I gave them control of my computer for a time and they installed some icons on my desktop including ATF-Cleaner. I paid some … read more
Michelle
Michelle
Computer Support Specialist
5,756 satisfied customers
My charity has received approval from MS for the donation of
My charity has received approval from MS for the donation of 3 Windows 10 licenses and three MS Office licenses and have paid MS for the discounted prices. In attempting to download the software, I ha… read more
Mike Taylor
Mike Taylor
40 satisfied customers
I have a new Lenovo laptop forgot the password. I cannot
I have a new Lenovo laptop forgot the password. I cannot have access to it … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x