Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

My sons yahoo account works on the computer or when you sign…

Customer Question
My sons yahoo account works...
My sons yahoo account works on the computer or when you sign in but can't add to phones and we were able to before. It says it's an age problem and he's 13. Help!
Submitted: 2 years ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 14 minutes by:
3/7/2016
Tech Support Specialist: James K., Consultant replied 2 years ago
James K.
James K., Consultant
Category: Computer
Satisfied Customers: 6,598
Experience: Technical Director of IT Company
Verified

Hello My name is James

Welcome to Just Answer

Are you trying to add it as an Email account ?

Ask Your Own Computer Question
Tech Support Specialist: James K., Consultant replied 2 years ago

or open it in a browser ?

Ask Your Own Computer Question
Customer reply replied 2 years ago
I am adding it as a mail account yes.
Tech Support Specialist: James K., Consultant replied 2 years ago

Perfect thanks whats is the make of the phone

Ask Your Own Computer Question
Customer reply replied 2 years ago
iPhone 5s
Tech Support Specialist: James K., Consultant replied 2 years ago

Thanks ,

When you signed up for Yahoo account did you create a family account ?

Did you use the correct age for your Child with them been 13

Do you have another yahoo , you can test the set up with , Yahoo uses Imap and set up is just entering your Email and Password *****

If you can sign in on the PC you can check the profile and Age that has been entered in profile

Ask Your Own Computer Question
Customer reply replied 2 years ago
I set it up before he was 13 so I bet that was the problem. I want to change the age. How do I do that? Although I can get it on our computer just can't add it on the phone his and mine and we were able to before?
Tech Support Specialist: James K., Consultant replied 2 years ago

Correct However there is an Easy Way round this

Firstly the reason it wont work is as you have said

You also can't access under 13 accounts on a mobile device using the Yahoo Mail or native app. You'll need to use the mobile browser version of mail instead.

See below

https://help.yahoo.com/kb/SLN2773.html

You cannot change the age , This is the best option

create a new Yahoo Account with an Acceptable age limit

Log into the old account, and in the settings forward the Email to the new Account

Open your Yahoo mail. Click on Gear icon and choose Settings option. Select Account tab and click on edit button of default yahoo account. After clicking on this a window pop-up here, now check the forward Yahoo mail to another Email address

This will mean it forward any email sent to the old email address to the new one ,

This is the only way i am Afraid

Cheers James

Ask Your Own Computer Question
Customer reply replied 2 years ago
Ok, il do that. Thanks
Tech Support Specialist: James K., Consultant replied 2 years ago

No problem please rate my service Cheers James

Ask Your Own Computer Question
Customer reply replied 2 years ago
Thank you so I will receive my email from the old account if I do this?
Tech Support Specialist: James K., Consultant replied 2 years ago

Yes if you

Make the new Account set it up on the Phone

Log in on the Pc and set the forwarding as above

Then if you send a test email to the old Account it will forward to the and the phone

Cheers James

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask James K. Your Own Question
James K.
James K.
James K., Consultant
Category: Computer
Satisfied Customers: 6,598
6,598 Satisfied Customers
Experience: Technical Director of IT Company

James K. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I cannot log into my account they say my email won't open
I cannot log into my account they say my email won't open and my face book has a different password ***** I cannot Login on Yahoo and my phone changed to *****-4538671 so they won't let me go any furt… read more
Mirza Vaseem
Mirza Vaseem
Bachelor\u0027s Degree
41 satisfied customers
Nothing. My son is trying to get to his old yahoo acct. to
Nothing. My son is trying to get to his old yahoo acct. to get to his email and he's having trouble figuring it out … read more
Harold Hanna
Harold Hanna
Sr System Administrator
Associates in General Studies
94 satisfied customers
I am older and not vey savie on computer. You had my
I am older and not vey savie on computer. You had my computer all set up and it was fine. I couldn't play a gameit said I needed (i forget what) but my grandson set it up and worked good then he chang… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Well I actually have a question about email. Google
well I actually have a question about email. JA: Just to clarify, what email service provider are you using? Customer: google JA: Have you installed any updates recently? Customer: no JA: Anything els… read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
411 satisfied customers
I'm trying to sign in my son create an account for him and
I'm trying to sign in my son create an account for him and can't get Yahoo to accept his signin. Please help? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have no access to my e-mails I have really messed up my
I have no access to my e-mails I have really messed up my passwords recovery options ?? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I use ubuntu and suddenly have had trouble getting skype to
I use ubuntu and suddenly have had trouble getting skype to work on my computer after using it for ages. My son remoted in and deleted and reinstalled skype. He also looked for problems on my hard dri… read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
My son has a yahoo account. It was okay when he first signed
My son has a yahoo account. It was okay when he first signed up. About a month or 6 weeks ago he or I tried to get in for him and it would not let him with the password ***** used. We were going and t… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
My almost 13 year old son was using google docs to store homework
My almost 13 year old son was using google docs to store homework and share with teachers, not knowing there was an embargo against use for kids under 13. About an hour ago he was shut down and locked… read more
jctservice
jctservice
Systems Administrator
191 satisfied customers
I am a 67 yo newcomer to computers. My son set me up and got
Hi, I am a 67 yo newcomer to computers. My son set me up and got me started, and he is (was) administrator with access from his computer. A falling-out happened about a week ago, and he shut off my Em… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I was not able to pull up my yahoo acct, so my son from up
I was not able to pull up my yahoo acct, so my son from up North did something to my computer and then I was able to get into my yahoo acct. After he left I found that when I opened my calendar it goe… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I was trying to create a youtube playlist an accidentally forgot
I was trying to create a youtube playlist an accidentally forgot to put in my year of birth, now I am completely locked out of everything. I tried to verify my age using the credit card method but whe… read more
webpagesby22
webpagesby22
Server Engineer
High School or GED
138 satisfied customers
I need help. My sons phone is locked and he needs to sign
I need help. My son's phone is locked and he needs to sign in to his google account to unlock it. We have done this once before several months ago but have locked his gmail account also. I tried to un… read more
Mr. Clark
Mr. Clark
Bachelor's Degree
75 satisfied customers
I HAVE MY OWN FACEBOOK ACC, TRYING TO SET ONE FOR MY SON UNDER
I HAVE MY OWN FACEBOOK ACC, TRYING TO SET ONE FOR MY SON UNDER HIS NEW EMAIL ADD AND PASSCODE AT THE END IT TELLS E THAT HE IS ENELEGIBLE TO SIGN ON. MY PAGE KEEPS COMMING.… read more
MrComputer2010
MrComputer2010
Bachelor's Degree
249 satisfied customers
I HAVE MY OWN FACEBOOK ACCOUNT, TRYING TO SET ONE FOR MY SON,
I HAVE MY OWN FACEBOOK ACCOUNT, TRYING TO SET ONE FOR MY SON, GOT HIS OWN EMAIL BUT THE SAME PAGE I HAVE KEEPS COMING UP. HOW CAN I STOP THIS… read more
Frank
Frank
Vocational, Technical or Trade Scho
105 satisfied customers
Suddenly -- Windows live is interfering with my normal use
Suddenly -- Windows live is interfering with my normal use of HOTMAIL. I cannot send emails to my son who is also on hotmail; Windows Live invaded his account. Both he and I do not want any part of Wi… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
My son has a facebook account that he set up via his cell pho
My son has a facebook account that he set up via his cell phone and can't remember his user name or password. There is not email associated with it and he would like to delete it but can't get on it t… read more
Travis B.
Travis B.
Computer Technician
High School or GED
2,630 satisfied customers
I am havingn trouble recieving some of the messages sent to
I am havingn trouble recieving some of the messages sent to my address by my son that lives in Indonesia two very impotant messages never reached me this month why???? He sents them to me at my regula… read more
R.J. Poirier
R.J. Poirier
Information Systems Specialist
Vocational, Technical or Trade Scho
1,347 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x