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I have a Compaq Vista. my DVD Drive was working fine and…

Customer Question
I have a Compaq...

I have a Compaq Vista. my DVD Drive was working fine and then it stopped. Could you tell me what the problem is?

Technician's Assistant: Sometimes things that you think will be really complicated end up being easy to fix. The Computer Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so he can help you best.

I've never had any problems with my drive. but after the last time I used it, it wouldn't play my DVDs. I don't know what happened.

Technician's Assistant: Is there anything else the Computer Technician should be aware of?

No I don't think so.

Submitted: 2 years ago.Category: Computer
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Answered in 1 minute by:
3/6/2016
Tech Support Specialist: Michelle, Computer Support Specialist replied 2 years ago
Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5,924
Experience: B.Sc. Computer Science with Honors
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Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

how old is the computer and how often do you use the cd/dvd disks on the computer.

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Customer reply replied 2 years ago
I don't remember when I got the computer and I use my DVDs daily.
Tech Support Specialist: Michelle, Computer Support Specialist replied 2 years ago

just for my knowledge i need to know roughly will it be more then 3 years old?

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Customer reply replied 2 years ago
more than 3 years old
Tech Support Specialist: Michelle, Computer Support Specialist replied 2 years ago

Just for your information and update, a cd/dvd rom basically work good for 2 years or so the lens which reads the disks gets weaker and dirty due to dust gets accumalated on the lens top which prevents the drive to read any disks and it depends on the disk condition as well.

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Tech Support Specialist: Michelle, Computer Support Specialist replied 2 years ago

you can try using a cd/dvd lens cleanser if the lens is good then it will start reading disks.

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Customer reply replied 2 years ago
is it a software problem or a hardware problem and how do I solve it
Customer reply replied 2 years ago
the drive doesn't appear anywhere. It just disappeared.
Tech Support Specialist: Michelle, Computer Support Specialist replied 2 years ago

its a hardware problem and not a software however you may give it a try by removing the driver software and reinstall it back which works most of the times.

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Tech Support Specialist: Michelle, Computer Support Specialist replied 2 years ago

Open device manager and then check for cd/dvd drive and try to remove it and reboot the computer it will automatically pick the driver software.

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Customer reply replied 2 years ago
my mistake it's in my computercomputer folder under Presario _ RP (D:) but it won't work. it's like it's not there.
Tech Support Specialist: Michelle, Computer Support Specialist replied 2 years ago

restart the computer.

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Customer reply replied 2 years ago
it's not in the device manager
Tech Support Specialist: Michelle, Computer Support Specialist replied 2 years ago

press the scan hardware button on the top and let me know if it scans the drive.

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