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Ideapad running windows 10. After an automatic upgrade on…

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Ideapad running windows 10. After...
Ideapad running windows 10. After an automatic upgrade on shutdown, on start up, system stops with circling dots infinite...
Submitted: 2 years ago.Category: Computer
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Answered in 4 minutes by:
3/4/2016
Tech Support Specialist: Richard, Computer Specialist replied 2 years ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,537
Experience: Over 20 years of consulting to the IT industry
Verified

Hi there and welcome

Can you please remove the power cable to the Pad

then hold the power button for 60 seconds then release.

Connect the power cable, turn it on and tell me if it now starts correctly.

Let me know the results please.

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Customer reply replied 2 years ago
It is a lenovo ideacentre.
No your suggestion did not work
Tech Support Specialist: Richard, Computer Specialist replied 2 years ago

ok, you initial said Ideapad, hence the confusion.

Whats then actual mode of the Ideacenter?

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Customer reply replied 2 years ago
Status is circling dots on a light blue screen
Tech Support Specialist: Richard, Computer Specialist replied 2 years ago

Thanks, ***** ***** need to know please

Whats then actual mode of the Ideacenter?

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Customer reply replied 2 years ago
What do you mean by actual mode? I described what i see on the screen
Tech Support Specialist: Richard, Computer Specialist replied 2 years ago

The model of the computer

you have told me two different incomplete models. I need to know the full model of the computer, not whats on the screen.

Is it easier if I call you? as I am getting a lot of confusing information.

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Customer reply replied 2 years ago
As i wrote lenovo ideacentre
Tech Support Specialist: Richard, Computer Specialist replied 2 years ago

Thats not the full model, and its different to what you wrote initially, but we will try to move forward if your not sure which device you have we may need to come back to this.

Power off the device.

Tell me when its off.

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