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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My name is ***** *****, I am logged into Fast'

Customer Question

My name is ***** *****, I am logged into Fast for grandsons' game...Perfect sound, can not get a picture...
JA: Thanks. Can you give me any more details about your issue?
Customer: I thought my browser was at fault, changed to firefox..
JA: OK got it. Last thing — TV Technicians generally expect a deposit of about $18 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: Computer
Expert:  arsufi2002 replied 1 year ago.


My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Expert:  arsufi2002 replied 1 year ago.

Before we start, please confirm this issue is related to Computer or TV..

waiting for your reply

Customer: replied 1 year ago.
My computer
Expert:  arsufi2002 replied 1 year ago.

As a first phase of troubleshooting, lets reset browser settings as it may resolve most of the issues.

Request you to share the computer browser name(IE/Firefox/Chrome) so that i can tell you the steps for reset.


Expert:  arsufi2002 replied 1 year ago.

Dear sir,

Please let me know if you still wait for answer