How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jason Jones Your Own Question
Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 16040
Experience:  Over 10 years of professional experience.
30759776
Type Your Computer Question Here...
Jason Jones is online now
A new question is answered every 9 seconds

I have a stupid computer question I have an Asus all in one.

Customer Question

Hi I have a stupid computer question I have an Asus all in one. The power cord came out and I can't find where to plug it back in
Submitted: 1 year ago.
Category: Computer
Expert:  Jason Jones replied 1 year ago.

Hello,

I am the person that will be helping you today.

May I ask for the full model name of your Asus computer?

I will be standing by, looking forward to your response.

Thank you,
Jason

Customer: replied 1 year ago.
Jason - I don't know
Expert:  Jason Jones replied 1 year ago.

On the back of the computer, on the label, it should say something regarding the Model. Can you see that?

Customer: replied 1 year ago.
15G29E200170 Windows 7Pro CA
Expert:  Jason Jones replied 1 year ago.

I'm sorry, but that is not the model name. Do you see any words on the front or side of the computer?

Customer: replied 1 year ago.
ASUS all in one pC
Expert:  Jason Jones replied 1 year ago.

There are several models that match that. IS there anything else on the computer that looks like a model name?

Customer: replied 1 year ago.
no
Expert:  Jason Jones replied 1 year ago.

How old is the computer? If I know how old it is, that will help.

Customer: replied 1 year ago.
3 years old
Customer: replied 1 year ago.
model 12m
Expert:  Jason Jones replied 1 year ago.

The model says 12M?

Expert:  Jason Jones replied 1 year ago.

I ask because I cannot find any such model "12m".

Expert:  Jason Jones replied 1 year ago.

Let's try this another way. What does the power cord look like?

Customer: replied 1 year ago.
3 prong
Expert:  Jason Jones replied 1 year ago.

In that case, the power outlet on the computer should be on the back of the device, very near the bottom of it. Do you see any such outlet on the computer?

Customer: replied 1 year ago.
never mind I am back in business.
Expert:  Jason Jones replied 1 year ago.

Great, I am glad to hear that.

Thank you for your time, the chance to work with you, and for the update.

I am a member of all computer, networking, and cell phone categories. If you ever need anything else, please let me know.

I'm online most hours of the day and only a brief time away.

-Jason