Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

Is there a way to clear a retained charge on the system

Customer Question
board of a Lenovo Flex...
Is there a way to clear a retained charge on the system board of a Lenovo Flex 2-15? Unit was put to sleep, but will not restart?
Submitted: 2 years ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 5 minutes by:
3/3/2016
Tech Support Specialist: Richard, Computer Specialist replied 2 years ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,537
Experience: Over 20 years of consulting to the IT industry
Verified

Hi there and welcome

Can you tell me please exactly what you have tried Alexandra, so we do not repeat this please?

Ask Your Own Computer Question
Customer reply replied 2 years ago
All the magic tricks I have come across; ie. press power key 15 times at 1 sec intervals then press power, etc. So far nothing has worked. Key here is the battery is sealed.
Tech Support Specialist: Richard, Computer Specialist replied 2 years ago

Ok, the actual procedure is to remove the power cable from the unit and then hold the power button in for 60 seconds. It completes the circuit, draining residue power.

Then connect the power cable and try to turn it on.

Let me know the results please.

Ask Your Own Computer Question
Customer reply replied 2 years ago
No change. Unit still does not boot.
Tech Support Specialist: Richard, Computer Specialist replied 2 years ago

remove the power cable and try to start it just on battery, does it the start?

Ask Your Own Computer Question
Customer reply replied 2 years ago
No, no change.
Tech Support Specialist: Richard, Computer Specialist replied 2 years ago

ok, hold the power button in and with it held in, then connect the cable, disconnect and repeat 5 times, keeping it connected for 5 seconds each time.

Any reaction?

Ask Your Own Computer Question
Customer reply replied 2 years ago
With cord removed...held power button in -- inserted cord 5 times for 5 seconds each - left cord in pressed power - did not boot
Tech Support Specialist: Richard, Computer Specialist replied 2 years ago

Thanks

It is the internal mainboard that has faulted. Its processing no power at all and will be the voltage regulator that transfers the power from battery to board.

I am really sorry about this and you are going to have to return the unit to have this replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service, that would be greatly appreciated.

Thank you

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 47,537
47,537 Satisfied Customers
Experience: Over 20 years of consulting to the IT industry

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I think my Lenovo was updated and now the touch screen does
I think my Lenovo was updated and now the touch screen does not work. Somewhere there is a button that needs to be activated and i can't find it … read more
Moses C
Moses C
Bsc
812 satisfied customers
I have lenovo flex 2-15 it won't turn on, A fl ashing light
A fl ashing white light on the switch and it will not do anything else … read more
Richard
Richard
Computer Specialist
IT Manager, Consultant
47,537 satisfied customers
It went to sleep and I cant wake it up. Lenovo Flex 4. Have
No I close the top and it went to sleep. Though I could just push a key to wake it up but not luck … read more
Mike Taylor
Mike Taylor
44 satisfied customers
My computer appears to be in sleep mode. Will not power up
My computer appears to be in sleep mode. Will not power up and it should be fully charged. There is no response to total reboot or control, atl, delete, or holding power button down. … read more
Richard
Richard
Computer Specialist
IT Manager, Consultant
47,537 satisfied customers
I just bought a new Lenovo Flex 5. How will it take to fully
I just bought a new Lenovo Flex 5. How long will it take to fully charge? … read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
768 satisfied customers
My Lenovo laptop computer is fine and I have a question. On
Hello. My Lenovo laptop computer is fine and I have a question. On the start button, there are some options to choose for computer usage. Besides each option, Lenovo has a $ sign in front of some opti… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I cant adjust the brightness of my screen. Lenovo flex 2-15
I cant adjust the brightness of my screen JA: What's the make and model of your machine? And how long has the screen been an issue? Customer: Lenovo flex 2-15 JA: Have you installed any updates recent… read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
510 satisfied customers
Last week, after I had been using my Lenovo Flex -14
Last week, after I had been using my Lenovo Flex -14 successfully it would not restart after I had left it for a couple of hours. There is absolutely no sign of power being there, either on battery mo… read more
Jay D
Jay D
Bachelor of Science
501 satisfied customers
Have a lenovo flex 2-15 with touch screen that I plug in it
have a lenovo flex 2-15 with touch screen that I plug in it shows the battery as a blinking red-yellow light at start then a blinking white light and then a solid white light which supposedly ibdicates 20% charge ++. When I leave it to charge all night and try to start it in the morning, it starts momentarily and then it goes into a start (where the keyboard lights up and you think it will turn on) and then stops and repeats after 20 some seconds the same...what to do? … read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
510 satisfied customers
Lenovo Flex 10 Model 20324 Serial Number UB02429892, Flex 10
Lenovo Flex 10 Model 20324 Serial Number UB02429892 … read more
Cody
Cody
Computer Science
2,432 satisfied customers
Lenovo flex 3-1580: 1. can not turn on Wi-Fi. 2. No response
Lenovo flex 3-1580: 1. can not turn on Wi-Fi. 2. No response when I push any keys on keyboard, have to use the keyboard on touch screen. 3. The speaker don't work.… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I purchased a Lenova Flex 4 Laptop at Costco July 11, 2016
Hello, I purchased a Lenova Flex 4 Laptop at Costco July 11, 2016 and today, I had the computer on, opened Outlook and moved away from the computer. When I came back it was in sleep mode and when I to… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have a Lenovo Flex 2-15 that won't come out of sleep mode.
I have a Lenovo Flex 2-15 that won't come out of sleep mode. The power button is blinking but will not start up when I press it.… read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
In need of Installation media Lenovo Flex 2-15 My PC did not
In need of Installation media for my Lenovo Flex 2-15 My PC did not come with anything re: a disc or USB Device. How do I acquire this?… read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
461 satisfied customers
I have bought the Lenovo Flex 3 around a month ago so it's
I have bought the Lenovo Flex 3 for Christmas around a month ago so it's fairly new so I was shocked to see once I put it to sleep using the power button it didn't turn back on I have looked on the In… read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
I have a Lenovo 15 laptop. I think I must have uninstalled
I have a Lenovo 15 laptop. I think I must have uninstalled wrong app because when I turn it on it says it's diagnosing then next few seconds says its repairing, then it shuts down and starts same thin… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
I just bought a m105-3041. It was bought from a friend of my
I just bought a m105-3041. It was bought from a friend of my son. He told me it started not to display and now it doesnt display windows. Well I have tested a couple of things and needed some help. I … read more
romr2009
romr2009
Bachelor's Degree
235 satisfied customers
I have an almost brand new Lenovo S10e. Worked fine yesterday.
I have an almost brand new Lenovo S10e. Worked fine yesterday. Won't start today. When I plug in, no lights. Dead as a doornail. Help!… read more
e-Guru
e-Guru
Self Employed
Bachelor's Degree
96 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x