For Online Computer Support, Ask a Computer Technician
Hello and thank you for using JustAnswer. I believe I can help you with this situation. Have you tried doing a factory reset of Android? If not, this can be done by going through the process in the following video: http://youtu.be/r1uoR22LnzQ
Not a problem, Don. If you'd like you can try scanning your phone with an antivirus app such as Avast which can be found here: https://play.google.com/store/apps/details?id=com.avast.android.mobilesecurity
If antivirus is unable to resolve the issue however you may need to resort to the factory reset. Most Android phones automatically back up your apps to the cloud so you can easily restore everything once the reset is done.
Have you been successful in installing an antivirus on your device? I'd be more than happy to continue troubleshooting this with you.
Haven't heard from you in the past couple days. Has everything been resolved with your Droid Turbo?