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Hello. Thank you for coming to JustAnswer.
Sorry for the wait. My name is ***** ***** I will be helping you with your question today. Is there any additional detail you can provide?
If the account was.left inactive.for a long time, like 6 months to a year, then it is possible the the account was deleted. That is also the only way a user name would. It be correct.
As for the password, I would suggest trying the password ***** at least once to see if you can resolve.your issue that way