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Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I am in a circle and cant get out. Trying to file the free

Customer Question

I am in a circle and cant get out. Trying to file the free return and the screen is asking for a verification number. got sweveral by e-mail, but non or accepted.
Submitted: 1 year ago.
Category: Computer
Expert:  Harold Hanna replied 1 year ago.

Hello where are you trying to file a free return?

Customer: replied 1 year ago.
I have completed the file set up and now trying to file my fed and state return, but i am stuck on a window befor the actual filing process.
Expert:  Harold Hanna replied 1 year ago.

The window is asking to verify your email? Sometimes there is a delay on this to verify your identity. If you have seen several there's a possibility it may be attempting to send a newer more recent PIN, or the account may have got locked if you attempted too many. I can remote in and check either one if you want, or you can try to send the PIN again and see what it does.

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