Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I'm researching ways to preserve the thousands of emails I…

Customer Question
I'm researching ways to...

I'm researching ways to preserve the thousands of emails I have - in dozens of sub-folders - in a Comcast email account, now that we are about to discontinue our Comcast service. Most "solutions" do not seem to address large masses of emails which need to be preserved.

Technician's Assistant: Sometimes things that you think will be really complicated end up being easy to fix. The Computer Technician I'm going to connect you with knows all the tricks and shortcuts. Is there anything else the Computer Technician should be aware of?

I currently work on a Mac at home, but use a PC at work. Would prefer to save these emails onto the Mac so that they are accessible somehow - via my new Outlook 365 email, or the Apple mail program, or....???

Submitted: 2 years ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 7 minutes by:
3/1/2016
Tech Support Specialist: Martin, Network Engineer replied 2 years ago
Martin
Martin, Network Engineer
Category: Computer
Satisfied Customers: 3,145
Experience: 10+ Years ExperienceCCNA Network EngineerA+ Net+ Linux & Windows OSC++ Programming
Verified

Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.

You can add the Comcast account to Outlook as IMAP so all the emails download to the computer, then when the account gets closed you'll still have a copy of them on the computer.

Do you know how to do that or do you need remote help?

Please reply using the box below.

Regards,
Martin

Ask Your Own Computer Question
Customer reply replied 2 years ago
What kind of remote help can you provide? And do you mean that all the emails (including from sub-folders) will automatically download to the computer? I don't mind downloading copies of all the emails to the computer (using an Apple product on my home Mac), as it has terabytes of hard disk space.
Tech Support Specialist: Martin, Network Engineer replied 2 years ago

Yes, with IMAP the whole lot, including subfolders get downloaded - remote help means I connect to your computer and set it all up for you

Ask Your Own Computer Question
Tech Support Specialist: Martin, Network Engineer replied 2 years ago
Ask Your Own Computer Question
Tech Support Specialist: Martin, Network Engineer replied 2 years ago

Were you able to do that?

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Andy Your Own Question
Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
5,316 Satisfied Customers
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

Andy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
I ONLY want to do this if you are able to restore my old
I ONLY want to do this if you are able to restore my old Outlook along with the folders otherwise, cancel.… read more
John Holland
John Holland
Bachelor\u0027s Degree
20 satisfied customers
I have a company of 120 people. We all use locally installed
I have a company of 120 people. We all use locally installed office 2013 with Outlook. … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
462 satisfied customers
How can I install Outlook? A Comcast tech support person
How can I install Outlook? A Comcast tech support person left us high and dry with no Outlook. … read more
PC_Wizzard
PC_Wizzard
IT Technician
45 satisfied customers
My name s. I recently had a Comcast technician at my home to
My name s Lisa. I recently had a Comcast technician at my home to restore my ability to send e-mail why had somehow managed to disable. While he was here he somehow got rid of excessive older e-mails … read more
Lorenz Vauck
Lorenz Vauck
Computer Expert
Electrical Engineering
71 satisfied customers
I downloaded my entire outlook email file onto a USB drive
I downloaded my entire outlook email file onto a USB drive as I am leaving my place of employment. Now I cannot get it to open even when I have Outlook open. "You can only open this file in Outlook" i… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have Windows 8.1 on my new laptop. The Deleted Items
I have Windows 8.1 on my new laptop. The Deleted Items folder never shows content, even though Trash is automatically culled periodically. Why is there no preservation of deleted items in my DI folder… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
I need to copy a huge number of emails on to a storage device,
I need to copy a huge number of emails on to a storage device, that I can read from another computer. I am using an Apple, but need flexability to also read in windows. What is the best way to do this… read more
i-cubed
i-cubed
IT Consultant & Web Designer
58 satisfied customers
Hi Hotmail, I am an individual, not a business. I have a large
Hi Hotmail, I am an individual, not a business. I have a large number of e-mails (3-4 thousand) in my hotmail files that I need to get on a disk to file in a searchable form for research. I bought Out… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I have a desktop (Intel i7) PC & a laptop, both using
I have a desktop (Intel i7) PC & a laptop, both using Windows 7 (32-bit - Ultimate on the desktop & Home Premium on the laptop) & Outlook 2010 (as part of Office 2010 - 3 users). When I was using Offi… read more
Dr-Obbins
Dr-Obbins
Global Information Service Technician
14 satisfied customers
Bit convoluted. On my home computer I use google chrome and
Bit convoluted. On my home computer I use google chrome and g mail and have a bt account forwarded to that gmail account. At the office I have Outlook but somehow I think it is linked to 1and1.co.uk w… read more
Bill Clark
Bill Clark
Director of IT
Bachelor\u0027s Degree
110 satisfied customers
I am with a trucking company in Jacksonville, Fl.. I am trying
I am with a trucking company in Jacksonville, Fl.. I am trying to make touch screen technology available to our drivers, at our satellite terminals. We scan paperwork to them via MS Outlook & recieve … read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
I cant send email from my outlook account at home. I am using
I can't send email from my outlook account at home. I am using Outlook on a Mac and I get a spamhouse error. I can receive fine but won't let me send?… read more
NJPCExpert
NJPCExpert
Associate Degree
49 satisfied customers
I have Windows XP 2002 Home edition. I cannot recieve any
I have Windows XP 2002 Home edition. I cannot recieve any e-mail through my Microsoft outlook express. I was recieving them until 3 days ago. They just disappeared and the most recent is from 9/22. I … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I would like to get a single address book (which is easily
I would like to get a single address book (which is easily backed up) with my Outlook 2003 contacts. Trouble is, I have a token Contacts list under my user name, and two other Contacts lists in 'Perso… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Good Morning, Recently I added a large pst file to the Microsoft
Good Morning, Recently I added a large pst file to the Microsoft Outlook on our home PC in order to check and file a large number of emails from my office computer system. I intended to remove the .ps… read more
Matt
Matt
2nd Line IT Support / Administrator
Bachelor's Degree
289 satisfied customers
I get my email on comcast.net, smartzone, but today in order
I get my email on comcast.net, smartzone, but today in order to get my current email, I have to click on "trash", and the emails I have previously deleted are showing up where the current email should… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
So far, you have done a lot of work to prepare your home computing
So far, you have done a lot of work to prepare your home computing environment. It is now time to pull it all together into a comprehensive plan that can be used by other company telecommuters when th… read more
Jennifer
Jennifer
C.E.O.
Associate Degree
295 satisfied customers
Ihave a Toshiba laptop with VISTA. A tech in the company I
Ihave a Toshiba laptop with VISTA. A tech in the company I work for set up Windows email so that Windows email is the way I can automatically get company email WITHOUT logging onto Internet Explorer..… read more
QCIHDTM
QCIHDTM
Vocational, Technical or Trade Scho
513 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x