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I'm having trouble with ny baby monitor, It's a motorola…

Customer Question
Hi! I'm having trouble...

Hi! I'm having trouble with ny baby monitor

Technician's Assistant: Thanks. Can you give me any more details about your issue?

It's a motorola bp36 The camera broke so i bought another one And i can't pair it as camera 2, or delete cam 1

Submitted: 2 years ago.Category: Computer
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Customer reply replied 2 years ago
Could you guide me through the pairing? It says pairing fail
Answered in 58 minutes by:
3/1/2016
Tech Support Specialist: Michelle, Computer Support Specialist replied 2 years ago
Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5,987
Experience: B.Sc. Computer Science with Honors
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

you are trying to pair the camera to the camera monitor which came with the camera or you are trying to pair it with your computer?

What is the error you get while trying to patch it.

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Customer reply replied 2 years ago
The camera broke so i bought a new one! I cant delete the #1 which doesnt exist and can't pair the new one it says PAIR FAIL
Tech Support Specialist: Michelle, Computer Support Specialist replied 2 years ago

you are trying to pair the camera to the camera monitor which came with the camera or you are trying to pair it with your computer?

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Customer reply replied 2 years ago
With none! With a new camera
Tech Support Specialist: Michelle, Computer Support Specialist replied 2 years ago

You nee to reset the units. Disconnect the battery pack of the parent unit and unplug both the units' electrical power, then plug them back in. ï Is the unit turned on? Press and hold the ON/OFF key P on the parent unit to turn it ON. ï Is the correct camera selected? Change the camera number, if necessary. ï Is the video display turned on? Press the VIDEO ON/OFF key V to turn it on. ï When operating using batteries, only the Display will go blank after 2 minutes to save power. The unit is still active and will give you audio alerts. You can reactivate the screen by pressing any key.

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Tech Support Specialist: Michelle, Computer Support Specialist replied 2 years ago

Select “view” in the camera menu screen on the display. Then select one of the paired cameras to view. You can also select “SCAN” to constantly toggle views between cameras.

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Tech Support Specialist: Michelle, Computer Support Specialist replied 2 years ago

Select “add” at the camera menu screen on the display. Select a camera, 1, 2, 3, or 4. An LED on the display will blink and the display will show “press pair on cam”. On the bottom of the camera unit, press the pair button. A confirmation beep will sound.

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Customer reply replied 2 years ago
Still doesnt work
Customer reply replied 2 years ago
The beep sounds and then it says pair fail
Tech Support Specialist: Michelle, Computer Support Specialist replied 2 years ago

To re-register your Baby Unit, or register a new Baby Unit, follow the procedure below: 1. Press the M button of the parent unit and the menu bar will pop up. 2. Press the < LEFT button or > RIGHT button until is highlighted, and the del/add/view/scan menu will pop up. 3. Press the + UP button or - DOWN button to select add, and press the OK button to confirm. 4. cam 1 / cam 2 / cam 3 / cam 4 will pop up, press the + UP button or - DOWN button to select the desired CAM and press the O button to start searching for a camera unit. The green audio level LED will flash rapidly while searching. 5. Press the O button to confirm. 6. Press and hold the PAIR button underneath the baby unit until the parent unit finds the camera, beeps and the video from the camera appears

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Tech Support Specialist: Michelle, Computer Support Specialist replied 2 years ago

i will open the question to other experts for the views and input as i am running out of ideas.

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Customer reply replied 2 years ago
Michelle could you please request a refund for my question, im not pleased with the service. Thank you
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