How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

In elements 14 "Editor" when I go to Import, it does not

Customer Question

In elements 14 "Editor" when I go to Import, it does not recognize my camera; in my earlier versions it always did so I can download right in Editor.
Malcolm Fell
Submitted: 1 year ago.
Category: Computer
Expert:  Dustin replied 1 year ago.

Welcome to, my name is ***** ***** I will do my best to assist you.

If you prefer, I can connect to your computer from here via a secure remote connection, and in doing so I can go through all the steps needed to get your camera working with elements 14. If you would like me to connect and fix the issue for you, when you reply let me know that " you want a secure remote connection"

To get started, I need to know what type of computer you're using.

Windows XP, Widows Vista, Windows 7, Windows 8, Or a Mac.

If it's a Mac, please check the OSX version as follows.

Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

Customer: replied 1 year ago.
Thank you, ***** ***** worked out a solution for the Elements, but have another one as listed above. It is a Windows 10
Customer: replied 1 year ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Help via Email or Text Message. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Dustin replied 1 year ago.

Hello Malcolm, my apologies for the delay in getting back to you.

By the time you had responded on the 2nd, that was one of my few days off for the month. Ive just signed in this evening and seen your reply.

If you still need help with the windows issue you mentioned, I have sent you an offer for help via email or text message as you requested. If you still wanted help with the issue, accept that offer and then we can get started working on the issue.

Dustin S.

Related Computer Questions