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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 37518
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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My grandson has been downloading free games against

Customer Question

My grandson has been downloading free games against instructions but now when I log on to firefox and put in an address to search andI get Ask.com appear as the search engine.
How can I remove Ask.com
Regards
Pamela
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 1 year ago.

Please try the following:

Solution #1:

- Click on the 3-bar icon at the upper right corner in Firefox, then click on Options

, then in the Home Page box, delete everything in it

, then click on the Search option on the left, then for Default Search Engine option, select option Google (or Yahoo or any search engine you want)

, then close Firefox program, then re-open Firefox program, and check.

Solution #2:

- If that does not work, in Firefox, click on the 3-bar icon at the upper right corner, then click on ? (the question mark icon) at bottom, then click on Troubleshooting Information option

, then click on Refresh Firefox..., then click on Refresh Firefox and wait a bit, and finish, then check.

When you are available, please type at the box below, then click on the Send button below to communicate with me. Thank you.