Computer

For Online Computer Support, Ask a Computer Technician

Ask a Computer Expert,
Get an Answer ASAP!

I just received a Surface Pro Four. I have always used a PC…

Customer Question
I just received a...

I just received a Surface Pro Four. I have always used a PC at home.. I have had AOL as my home page since our first computer in the 90's. A few years ago a got an I-Pad 2,refurbished. First of all, I despise anything with the Apple name. This I Pad has given me nothing but trouble since day one, but it was a gift from my husband. I finally figured out how to get my surface connected to the internet, now I would like to make AOL my home page. What do I do.....I also have several more questions

Technician's Assistant: Good tech support is often the difference between a quick fix and many sleepless nights. The Computer Technician I'm going to connect you with knows all the tricks and shortcuts. Is there anything else the Computer Technician should be aware of?

Only that I am going to need help transferring my favorites, etc, from my PC to my surface

Submitted: 2 years ago.Category: Computer
Show More
Show Less
Ask Your Own Computer Question
Answered in 22 minutes by:
2/27/2016
Tech Support Specialist: Dustin, Computer Support Specialist replied 2 years ago
Dustin
Dustin, Computer Support Specialist
Category: Computer
Satisfied Customers: 14,274
Experience: I speak PC fluently, so you dont have to! Worked in The US Army as A Network Switching Systems Operator/Controller
Verified

Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.

We have two ways we can proceed. On one hand, I can try and guide you through written support. This is a bit slower, but workable.

On the other hand, I can connect to your surface pro from here through our secure remote connection service. That will allow me to share your screen and run through a lot of steps and cover a whole lot of ground in a short time.

What method of support would you prefer?

Thank you for your response,

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

Ask Your Own Computer Question
Customer reply replied 2 years ago
I am not comfortable with this site and am trying to cancel and close out the sign in page sharing the screen with Subscription details
Customer reply replied 2 years ago
Trying to do this on my surface. Perhaps when I am more familiar with the surface I will them sign up
Tech Support Specialist: Dustin, Computer Support Specialist replied 2 years ago

If you accidentally signed up for a subscription, you can cancel as follows

http://ww2.justanswer.com/help/how-can-i-cancel-my-subscription

As far as this site goes, weve been in business and maintained a solid A + rating with the Better Business Burea for over ten years.

http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403

Were not a fly-by-night tech support company..

If you decide you want to continue either via written support, phone support, or screen sharing support.

youre welcome to get back to me.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.

Ask Your Own Computer Question
Customer reply replied 2 years ago
Thank you for your time. I think I will unsubscribe for now until I am more familiar with my surface. I may not need assistance after all 😃
Tech Support Specialist: Dustin, Computer Support Specialist replied 2 years ago

Not a problem at all.

I hope you enjoy the rest of your weekend!

Dustin S.

Ask Your Own Computer Question
Customer reply replied 2 years ago
Enjoy your's as well 😃
Tech Support Specialist: Robert M., Consultant replied 2 years ago
Robert M.
Robert M., Consultant
Category: Computer
Satisfied Customers: 9,485
Experience: 30 yrs. in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
Verified

you are trying to make aol your home page on the surface pro ?

what you need to do is go to www.aol.com

and then set that page as your home page

if you are using the internet explorer you can hit tools / internet options

and then check the box for "use current" in the home page section

if you are using chrome you have to hit the 3 horrizontal lines in the top right

select settings

under "on startup"

check the box for 'open specific page"

then click "use current.

Ask Your Own Computer Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a tech support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Robert M. Your Own Question
Robert M.
Robert M.
Robert M., Consultant
Category: Computer
Satisfied Customers: 9,485
9,485 Satisfied Customers
Experience: 30 yrs. in NYC computer industry working with PC and networks, banks, brokerage, legal etc.

Robert M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

I am very happy with my very fast response. Eric is very knowledgeable in the subject area. Thank you!

RPAustin, TX

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

< Previous | Next >

Meet the Experts:

Andy

Andy

Computer Consultant

5,316 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Engineer John C.

Engineer John C.

Computer Science Engineer

3,229 satisfied customers

Computer Science Engineer with 10 years of experience in Computer Support, and Microsoft, A+ and Cisco certified

Ryan H.

Ryan H.

Computer Support Specialist

1,741 satisfied customers

A+ Certified Technician - 10 Years experience working with all types of computer systems.

Jane Lefler

Jane Lefler

Sr Prog Analyst / Technician

2 satisfied customers

Computer Programmer / Technician/ Consultant 16+ years

Frederick S.

Frederick S.

Computer Specialist

7,241 satisfied customers

Computer technician and founder of a home PC repair company.

lifesaver

lifesaver

Computer Software Engineer

4,288 satisfied customers

Engineering degree in Computer science,Microsoft Certified Professional.JA computer expert.

Sudipto

Sudipto

Hardware Engineer

4,260 satisfied customers

Certificate Course In Computer Maintenance

< Previous | Next >

Related Computer Questions
My grandson opened his Surface Pro 3 to a screen called
My grandson opened his Surface Pro 3 to a screen called BitLocker. He doesn't have the key and he followed the directions and went to another PC, downloaded the image on his flash drive and came home … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I was given an old Dell computer by a friend but cannot
I was given an old Dell computer by a friend but cannot access it because I do not have a password ***** disc. What are my options. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I am trying to determine the year my Microsoft surface was
I am trying to determine the year my Microsoft surface was made. Can you tell by using the product code. Trying to order a key pad. … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Migrating files from surface pro to surface pro 4. MS
MS Surface Pro running Windows 10 and I bought new Surface Pro 4 … read more
Isaac Franklin
Isaac Franklin
Associate of Science in Social Sciences
1,388 satisfied customers
Aol very slow loading up. Computer was in storage, just got
Computer was in storage, just got internet service … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
461 satisfied customers
I have a surface that was purchased I believe in 2013 or
I have a surface that was purchased I believe in 2013 or 2014. I had trouble with the first one and Microsoft replaced it with a refurbished one at no cost. I have always liked it but have had continu… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
New puter, cant sign onto my AOL account, and home page has
new puter, cant sign onto my AOL account, and home page has none of my previous apps … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
I have a Linksys Router WRT1200AC and I can't figure out how
I have a Linksys Router WRT1200AC and I can't figure out how to use a Microsoft surface book to set up the wireless. The Book does not seem to have a way to hook up an ethernet cable to access interne… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
Google is my home page and I have Google Toolar. When I open
Google is my home page and I have Google Toolar. When I open my browser, it goes to the home page and then after about 10 seconds the address in the address bar changes by itself and I get the followi… read more
The-PC-Guy
The-PC-Guy
Bachelor\u0027s Degree
630 satisfied customers
My aol account ([email protected]) has suddenly stopped receiving
My aol account ([email protected]) has suddenly stopped receiving messages. The last one I received was on June 11. I sent a test email from my hotmail [email protected] and it did not come through… read more
Leon Russell
Leon Russell
ITS Technician
Vocational, Technical or Trade Scho
472 satisfied customers
Tuesday, aol Tech Support came to fix a problem on my PC. He
Tuesday, aol Tech Support came to fix a problem on my PC. He did not fix the problem. He tried to fix my problem for over 2 hours. One of my probslems is my AOL Emails. The Emails sent to me have a RE… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
I am having major problems. I had an account with AOL and lost
I am having major problems. I had an account with AOL and lost everything since my husband did not pay the bill under Bernard F. Higgins and I am his wife. I started the account 20 years ago and now I… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
I have been an aol member for years. I have just purchased
I have been an aol member for years. I have just purchased another computer for my personal use. I am using aol for my home page. The new computer uses windows 7. I need to know how I can import my Fa… read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
We have a unique account that my husband and I signed up for
We have a unique account that my husband and I signed up for years ago. Same account, but my domain is AOL and his is Compuserve. It has been years ago we set this up and I cannot remember most of the… read more
namstech
namstech
Software Development Engineer
Master's Degree
9 satisfied customers
Ive been having a lot of trouble signing on to AOL. I frequently
I've been having a lot of trouble signing on to AOL. I frequently get dis-connected, have "AOL not responding" in the top bar, and AOL automatically shuts down and restarts. This morning, after severa… read more
NeOh
NeOh
Software Engineer
Bachelor's Degree
682 satisfied customers
Im having trouble forwarding emails. I have to do this one
I'm having trouble forwarding emails. I have to do this one at a time--If I check multiple contacts, only the first one shows up, even though they are all checked. My address book does not work for fo… read more
joytinu
joytinu
Bachelor's Degree
194 satisfied customers
My husband set up our computer several years ago. When I send
My husband set up our computer several years ago. When I send e-mails to friends it always goes out under his name - Greg Davis. 3 years ago he passed away - how do I change the e-mail address so it g… read more
Cpolarek
Cpolarek
Associate Degree
114 satisfied customers
We got a new computer and I am trying to transfer all my AOL
We got a new computer and I am trying to transfer all my AOL folders, etc from the old computer to the new computer. How do I do this?… read more
Steve
Steve
Bachelor's Degree
156 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x