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Andy, Computer Consultant
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I use Square up as my credit card merchant processor. When I

Customer Question

I use Square up as my credit card merchant processor. When I need to charge a credit card online I do by this website. But there's a deposit that I need to receive from them and it's still pending.
I've sent them multiple emails and when I tried to call, they ask me to enter a code that is provided at the website, but the website does not give me the code anymore.
Does someone knows how should I proceed? If there's any other way to get this code, ou to talk to them on another phone?
Thank you!
Submitted: 1 year ago.
Category: Computer
Expert:  Jins M. N. replied 1 year ago.

Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Please remember these things when we deal with your issue. It may take more than one step/answer to solve a problem. So If my answers don’t work or if you are not satisfied, please don’t Rate my answer as Bad or Poor Service, but please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied. Please do not rate an answer, if you are not satisfied.

As per squareup policy, your funds are usually deposited within 1-2 business days of a transaction. Do you have the Squareup account login details with you ? Do you know why the amount is pending ? Can you please give me the URL of your website which uses transactions through Squareup ?