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Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have been trying days to get into my AOL account, but it

Customer Question

I have been trying for two days to get into my AOL account, but it was frozen. Today I have been getting many different prompts, but it tells me my password ***** ***** I have been using this password ***** awhile and I really don't want to change it. Please help me out
JA: Thanks. Can you give me any more details about your issue?
Customer: I disconnected my modem as instructed, reconnected, and it didn't help. I tried an explorer site as instructed. Didn't work. Finally my AOL page, showed 9 messages, but wouldn't open. I have spent all morning on this. I will soon have to leave for a doctor's appointment
JA: OK got it. Last thing — Tech Support Specialists generally expect a deposit of about $36 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: Computer
Expert:  Cris replied 1 year ago.

Hi, thanks for using I am Cris.

Could I offer you remote support to work on your issue?

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